Join New Freedom – Where Second Chances Become Bright Futures
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Want to see if you’re a great match for this position? Take our Criteria Assessment today to find out! Use this link to complete your assessment: Criteria Assessment - Clinical Programs Manager
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About Us
At New Freedom, exceptional clinical leadership helps turn second chances into lasting change. As a Clinical Programs Manager, you’ll lead programs, develop clinicians and clinical leaders, strengthen quality of care, and help ensure members receive effective, recovery-oriented services that create meaningful outcomes.
We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you’re driven, collaborative, and energized by making a real difference—this is where you belong.
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Why You’ll Love Working Here
We take care of the people who take care of others. At New Freedom, you’ll enjoy:
- Competitive pay and strong benefits package
- $0 medical plan option + employer-supported coverage
- 401(k) with match
- Generous paid time off
- Free meals, snacks, drinks, gym access
- Opportunity to develop clinical leaders and shape behavioral health programs
- A mission that matters—and a team that works hard to deliver on it
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About the Role
The Clinical Programs Manager provides clinical and operational leadership for assigned behavioral health programs and services. This role oversees program development, clinical quality, regulatory compliance, clinical leaders and staff, documentation and Electronic Health Record processes, service delivery, and member outcomes.
Reporting to the Senior Director of Clinical Services, the Clinical Programs Manager translates clinical strategy into effective day-to-day operations while ensuring services remain evidence-based, trauma-informed, recovery-oriented, member-centered, and compliant.
This role is ideal for someone who:
- Is an independently licensed Therapist who enjoys leading programs and developing other clinical professionals
- Balances strong clinical judgment with operational leadership
- Is passionate about clinical quality, documentation, compliance, and member outcomes
- Uses data and KPIs to identify opportunities and drive improvement
- Enjoys coaching supervisors, therapists, facilitators, and multidisciplinary teams
- Can navigate complex clinical, staffing, documentation, and program concerns
- Wants to help shape and strengthen behavioral health programs as the organization grows
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What You’ll Be Responsible For
- Leading assigned clinical programs, services, operations, and improvement initiatives
- Supervising and developing Clinical Department Supervisors, therapists, facilitators, and assigned clinical staff
- Monitoring clinical quality, treatment planning, medical necessity, documentation, and member outcomes
- Overseeing EHR accuracy, documentation timeliness, clinical data, and program records
- Ensuring regulatory, payer, accreditation, credentialing, and quality-assurance compliance
- Monitoring staffing, productivity, service utilization, capacity, and departmental KPIs
- Leading performance improvement efforts based on clinical, operational, and workforce data
- Serving as an escalation resource and collaborating across departments to support coordinated care
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What Success Looks Like
- Clinical programs consistently deliver high-quality, evidence-based, member-centered care
- Clinical leaders and staff receive effective supervision, coaching, development, and accountability
- Treatment plans, assessments, notes, and clinical records meet quality, medical-necessity, and compliance expectations
- Programs maintain strong regulatory, payer, accreditation, and survey readiness
- Staffing, productivity, utilization, and program capacity effectively support timely member access to care
- Clinical and operational KPIs provide clear visibility into performance and drive meaningful improvements
- Clinical risks, service gaps, and performance concerns are identified early and addressed effectively
- Multidisciplinary teams collaborate consistently to improve care and member outcomes
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What We’re Looking For
- Master’s degree in Counseling, Psychology, Social Work, Substance Use Counseling, Marriage and Family Therapy, or a related behavioral health field and current Arizona independent behavioral health licensure in good standing, such as LPC, LCSW, LIAC, LMFT, or another qualifying independent license
- Behavioral Health Professional designation and APEP credentialing/accreditation, or ability to obtain within the timeframe established by New Freedom
- Minimum three years of experience practicing under independent licensure
- Minimum five years of supervisory, management, or clinical leadership experience (five or more years of experience managing clinical programs or multidisciplinary behavioral health teams preferred)
- Demonstrated experience providing clinical supervision and oversight consistent with applicable licensing requirements (experience supervising clinical managers, supervisors, therapists, or clinicians pursuing independent licensure preferred)
- Experience in behavioral health, substance use treatment, co-occurring disorders, social services, residential treatment, or intensive outpatient programming
- Strong knowledge of clinical assessment, treatment planning, documentation, medical necessity, crisis intervention, and quality assurance
- Working knowledge of HIPAA, AHCCCS, ADHS, Arizona Administrative Code, accreditation standards, payer requirements, and applicable behavioral health regulations
- Proficiency with Microsoft Office, Electronic Health Records, clinical data systems, and reporting tools (experience using KIPU or a comparable Electronic Health Record platform preferred)
- Experience with accreditation surveys, regulatory reviews, clinical audits, and corrective action plans preferred
- Experience developing clinical policies, treatment programs, curriculum, or service-delivery models preferred
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Environment + Physical Demands
This position works primarily in behavioral health, clinical, intensive outpatient, residential, administrative, and professional office environments. Some hybrid flexibility may be available based on operational needs, and occasional travel between facilities, meetings, audits, and training activities may be required. The role may also require availability to address urgent clinical, staffing, compliance, or operational concerns outside normal business hours.
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Extended periods of computer-based work, documentation review, and meetings
- Regular movement throughout treatment, administrative, and program environments
- Frequent use of Electronic Health Records, computers, telephones, videoconferencing, and office technology
- Frequent communication with members, clinicians, leaders, providers, auditors, regulators, and community partners
- Ability to observe clinical environments, staff interactions, and service-delivery activities
- Occasional lifting or movement of office or training materials weighing up to 25 pounds
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Our Standard
We’re building something meaningful—and that requires people who show up, contribute, collaborate, and take ownership.
If you're looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organization—we want to hear from you.
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Equal Opportunity
New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations.
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"We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission—to turn second chances into powerful comebacks."