Clinical Program Manager - Lancaster

The Clinical Program Manager is responsible for assisting in the overall leadership, coordination, administration, quality assurance, and daily operations ofthe agency's community-based behavioral health programs, including but not limited to Child and Youth Well-Being (CYWB), Full Service Partnership (FSP), Therapeutic Behavioral Services (TBS), High Fidelity Wraparound, Outpatient Clinic Care Services, and related community mental health programs. Clinical Program Manager is responsible of the following:Oversee and ensure the Clinical Supervisor monitors team operations to achieve establishedperformance targets, including weekly client contacts, field-based service requirements,productivity expectations, and contract deliverables.

The Clinical Program Manager is responsible for assisting in the overall leadership, coordination, administration, quality assurance, and daily operations ofthe agency's community-based behavioral health programs, including but not limited to Child and Youth Well-Being (CYWB), Full Service Partnership (FSP), Therapeutic Behavioral Services (TBS), High Fidelity Wraparound, Outpatient Clinic Care Services, and related community mental health programs.Essential Duties and Responsibilities:1. LEADERSHIP: Assists the Director in overseeing the daily operations and clinical management ofassigned community-based behavioral health programs and clinic services. Provides leadership andoperational support to Clinical Supervisors and staff to ensure effective service delivery and compliancewith agency and regulatory standards. Promotes a positive, collaborative, and accountability-driven workenvironment that supports staff development, teamwork and high-quality client care. Supportsimplementation of agency strategic initiatives, operational improvements, and program developmentactivities.2. SUPERVISION AND ACCOUNTABILITY: Provides direct administrative and clinical supervision toClinical Supervisors and designated staff across assigned programs. Supports Clinical Supervisors inmanaging staff performance, productivity, documentation quality, service quality, service deliveryexpectations, and client care coordination. Monitors program operations to ensure documentation, reports,case records, treatment plans, outcome measures, and required program deliverables are completedaccurately and with established timelines. Assists in overseeing referrals, admissions, transitions, caseloadassignments, access to care, and discharge planning processes to support timely and seamless servicedelivery. Acts as the operational lead in the absence of the Director as assigned.3. COLLABORATION: Ensures coordination and collaboration among assigned programs and internaldepartments to promote integrated, client-centered care. Ensures assigned programs coordinate internalcare management resources to support integrated, whole-person care. Collaborates with DMH, DCFS,probation, schools, healthcare providers, community partners, and other stakeholders to support positiveclient outcomes and effective service delivery. Participates in community meetings, stakeholder meetings,and agency initiatives as assigned.4. COMPLIANCE: Supports compliance with all agency policies and procedures, LACDMH requirements,Medi-Cal standards, Specialty Mental Health Services regulations, and applicable federal, state, county,and licensing requirements. Monitors compliance with documentation standards, medical necessity criteria,timeliness standards, and quality management expectations. Assists with preparation for audits, chartreviews, site visits, and corrective action plans. Ensures staff maintain required licensure, certifications,training, and compliance requirements.5. COMMUNICATION: Facilitates effective communication and problem-solving among ClinicalSupervisors, staff, Program Managers, Directors, and executive leadership to ensure consistency inoperations, procedures, and service delivery expectations. Maintains professional communication withreferral sources, regulatory agencies, community providers, and internal stakeholders.6. MEETINGS AND REPRESENTATION: Participates in multidisciplinary meetings, supervision meetings,provider meetings, Quality Improvement activities, and agency committees as assigned. Facilitates and/orattends staff meetings, trainings, case conferences, peer reviews, and operational meetings to support staffdevelopment, accountability, and program effectiveness. Represents the agency professionally in meetingswith community partners and county stakeholders as delegated by the Director.7. QUALITY ASSURANCE AND QUALITY IMPROVEMENT: Collaborates with Quality Assurance andQuality Improvement staff to support ongoing quality improvement initiatives, corrective actions, andoperational enhancements. Assists in monitoring program performance indicators, service outcomes, clientsatisfaction, and utilization trends to identify opportunities for improvement. Supports implementation ofculturally responsive, trauma-informed, recovery-oriented, and client-centered services.8. FISCAL RESPONSIBILITY: Supports the Director in monitoring productivity, staffing patterns, fiscalperformance, billing requirements, and program sustainability goals. Assists in ensuring programs operateefficiently while maintaining high standards of quality care and compliance.9. ORIENTATION, TRAINING, AND STAFF DEVELOPMENT: Participates in the recruitment, interviewing,hiring, onboarding, orientation and training of Clinical Supervisors and program staff. Supports ongoingstaff development, coaching, leadership growth, and competency-based training initiatives. Ensures staffreceive appropriate supervision, consultation, and support necessary to perform their duties effectively.10. EVALUATIONS AND DISCIPLINARY ACTIONS: Assists in conducting employee evaluations,providing performance feedback, and supporting corrective action processes in collaboration with theDirector and Human Resources. Promotes accountability while maintaining fairness, professionalism, andrespect in all personnel matters.11. ETHICS: Performs all duties within appropriate professional scope, boundaries, ethical standards, andregulatory requirements.12. EMPLOYEE RELATIONS: Demonstrates respect for the intrinsic value, diversity, and culturalbackground of employees and clients. Supports a professional, inclusive, and supportive work environmentthat encourages teamwork, growth, and employee engagement.13. CRISIS RESPONSE AND COVERAGE: Provides operational and clinical support during urgentsituations and behavioral health crises as needed. Assists with ensuring adequate crisis coverage andcontinuity of operations across assigned programs and clinic sites. Participates in program specific crisiscoverage and after-hours responsibilities as assigned. Maintains active LPS Designation required byassigned programs. Clinical Program Manager oversees the daily operations of all assigned clinicalprogram teams, ensuring services are delivered in compliance with contractual obligations, agencystandards, and program expectations.Clinical Program Manager is responsible of the following:Oversee and ensure the Clinical Supervisor monitors team operations to achieve establishedperformance targets, including weekly client contacts, field-based service requirements,productivity expectations, and contract deliverables.Ensure the Clinical Supervisor provides effective clinical leadership, maintains appropriateoversight of clinical assessments and direct services, and supports staff in delivering high-quality,evidence-based care consistent with program standards.Ensure regular multidisciplinary team meetings are conducted by the Clinical Supervisor to reviewthe status of each client, identify barriers to care, coordinate interventions, and promote timelyservice delivery.Monitor program census, caseload distribution, and overall client acuity to ensure the ClinicalSupervisor maintains balanced caseloads that support quality care, staff capacity, and contractualexpectations.Oversee the allocation and reassignment of work to ensure the Clinical Supervisor appropriatelydistributes cases and responsibilities based on client needs, staff competencies, workload, andprogram priorities.Ensure ongoing collaboration across levels of care by directing the Clinical Supervisor to coordinatecase reviews and transition planning meetings for clients whose clinical needs indicate movementto a different level of care.Oversee outreach and field-based service operations by ensuring the Clinical Supervisorappropriately assigns staff, coordinates team-based interventions when needed, and maintainscompliance with field safety protocols and service expectations.Ensure the Clinical Supervisor maintains appropriate operational oversight throughout the workdayto address urgent clinical issues, coordinate crisis response, provide staff consultation, andescalate concerns requiring managerial or executive involvement.Monitor program compliance by ensuring the Clinical Supervisor maintains timely documentation,accurate clinical records, completion of required outcome measures, submission of programmonitoring data, and adherence to agency, payer, and regulatory requirements.14. PROGRAM DEVELOPMENT AND STRATEGIC SUPPORT: Supports the Director in implementingstrategic initiatives, operational improvements, and program development activities that align with agencygoals and community needs. Assists with identifying opportunities to improve service delivery, access tocare, staff performance, and client outcomes.15. SAFETY RESPONSIBILITIES: Must ensure a hazard-free workplace, enforce Agency safetycompliance and OSHA safety regulations, conduct employee worker's compensation investigations andfoster a proactive safety culture across the Agency. Ensure that employees followestablished safety protocols, procedures and guidelines at all times. Maintaining a safe work environmentincludes promptly reporting injuries, illnesses, hazards, or unsafe conditions to their supervisor ordesignated representative. All EMPLOYEE related injuries or illnesses must be reported immediately to HRand Nurse First Response (NFR) should be notified for an assessment. Nurse First Response is available24/7/365 days, (877) 246-8608.16. OTHER DUTIES: Performs other duties as assigned by the Clinical Director of Integrated BehavioralServices or executive leadership.Position Requirements: Master's Degree in Social Work, Marriage and Family Therapy, Psychology, or related behavioralhealth field. Valid professional license from the California Board of Behavioral Sciences (BBS) as an LCSW,LMFT, Clinical Psychologist, PsyD, or other appropriate clinical licensure. Valid California Driver's License, proof of automobile insurance, good driving record, and ability totravel to fulfill the duties of the position. Minimum of five (5) years of progressively responsible experience in behavioral health orcommunity mental health services, including supervisory and administrative experience. Experience supervising clinical staff and/or Clinical Supervisors in community-based behavioralhealth settings preferred. Knowledge of LACDMH Organizational Provider Manual requirements, Medi-Cal documentationstandards, Specialty Mental Health Services regulations, quality improvement processes, andbehavioral health compliance requirements. Demonstrated leadership, organizational, communication, crisis management, and interpersonalskills.Work Environment:The work environment is primarily an office and clinical setting with a moderate noise level. The positionmay require flexibility in work schedule based on operational needs, including occasional early or latemeetings. This position is not assigned to the agency after-hours or on-call rotation. Reasonableaccommodation may be made to enable individuals with disabilities to perform the essential functions ofthe position.This is a hybrid position requiring in-office attendance a minimum of three (3) days per week, with the abilityto work remotely up to two (2) days per week based on operational needs and approval from executiveleadership.