Clinical Operations Manager

Position Component

• Program/ Dept: Healthcare Services
• Reports to: Senior Director of Operations
• FLSA: Exempt
• Salary Range: $101,000 - $119,000
• Hybrid Eligible: Yes
• Max Remote: Non-Essential

A non-profit in Philadelphia is looking to fill a position for a Clinical Operations Manager

Job Summary:

The Clinical Operations Manager (RN) at Healthcare Services will be responsible for the oversight and management of clinical staff, including nurses and medical assistants. They will work in collaboration with the Operations Manager (in a dyad partnership) and Practice Managers at all locations and areas (eg: Stephen Klein Wellness Center/SKWC, Pathways, Hub of Hope, Mobile Medicine and Street Medicine) to develop and implement staff schedules to ensure adequate coverage and optimal patient care. This role is critical to ensuring the delivery of high-quality healthcare services, maintaining compliance with healthcare regulations, and enhancing patient care experiences.
Essential Duties and Responsibilities

• Supervision: Provides direct supervision and conducts annual performance evaluation for the Medical Assistant Supervisor, the Stephen Klein Wellness Center (SKWC) Lead Nurse and the Mobile Clinic Supervisor
• Collaboration: Collaborate with the Operations Manager and practice managers to establish staffing schedules, update workflows and policies, and ensure consistent adherence across teams
• Culture: Fosters a collaborative and supportive team environment
• Safety Reviews: Perform supervisory reviews of patient safety incidents related to the nursing and/or medical assistant team
• Program Oversight: Provides oversight and management for the day-to-day responsibilities of the Intensive Nurse Care Management Program. Works closely with Directors for all departments (eg: Medical & Behavioral Health) to determine goals, metrics, and drive results.
• Workflow Development: Oversees development and implementation of clinical workflows for nurses and medical assistants to enhance efficiency and patient care quality
• Status Maintenance: Develops and maintains relevant activities to achieve Patient Centered Medical Home Status.
• Quality Improvement: Participates as a member of the Quality Improvement Committee and contributes to quality metrics and patient safety goals and performance.
• Care Coordination: Serves as the primary care coordinator between the patient, other healthcare services areas (eg: dental, pharmacy), other services (eg: residential, case management) and other entities (eg: hospital connections, visiting nurse agency)
• Clinical Assessments: Provides clinical nursing assessments (eg: walk-in triage, vaccine clinics, patient visit preparation)

Education and Experience Minimum Requirements:
Minimum Qualifications:

• Bachelor of Science in Nursing (BSN)
• 5 or more years of prior experience as a nurse care manager
• 3 years of supervisory experience
• Active RN license in Pennsylvania
• BLS certification

What Experience or Qualifications You May Bring:

• One or more years' experience working as an RN with the target population
• Previous experience supervising MA teams
• Previous experience working as an MA in a community health center
• Experience with trauma informed care, person centered recovery, and harm reduction models

Physical requirements:

Sedentary work that primarily involves sitting/standing.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job. Management may, at its sole discretion, assign or reassign duties and responsibilities to this job at any time.
The organization provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. The organization prohibits discrimination and harassment of any type.