What You’ll Do:
The Clinical Operations Manager is responsible for overseeing the delivery of high-quality primary mental health care and program services through an interdisciplinary team. This role emphasizes a comprehensive and collaborative approach to ensure optimal client outcomes and a supportive environment for both clients and staff.
Key Performance Responsibilities:
Clinical and Operational Oversight:
- Manage clinical and operational functions for the assigned facility, ensuring compliance with organizational standards and best practices.
Program Development:
- Develop and implement a clinical program schedule to guarantee a minimum of 20 clinical hours per week.
- Schedule and coordinate program activities to enhance service delivery.
Staff Management:
- Recruit, hire, train, and mentor clinical and program staff.
- Manage hourly employee timecards, paid time off (PTO), and performance evaluations.
- Develop staffing schedules to ensure adequate 24/7 client supervision ratios.
Client Intake and Support:
- Participate in the admission and intake process as needed.
- Provide clinical support by maintaining a caseload and facilitating groups in the absence of the Primary Therapist.
Team Collaboration:
- Facilitate weekly treatment team meetings and clinical supervision sessions, along with program and staff meetings.
- Collaborate with Clinical and Executive Directors to identify training needs, clinical initiatives, and manage client admissions/discharges.
Client and Family Engagement:
- Focus on enhancing client and family experiences through consistent communication and attention to their needs.
- Support emerging crisis situations within the milieu and participate in the on-call rotation.
Staff Counseling and Support:
- Counsel and support staff with program and client-related issues, fostering a collaborative work environment.
Compliance and Quality Assurance:
- Ensure compliance with all legal and regulatory requirements, health and safety standards, and professional conduct guidelines.
- Support quality assurance and quality improvement initiatives as necessary.
Additional Duties:
- Perform other duties as assigned to support the overall mission of the organization.
What Makes You a Great Fit:
- Master’s degree and licensed as Marriage Family Therapist (LMFT), Professional Counselor (LPC), Mental Health Counselor (LMHC), Social Worker (LICSW) or Doctorate-level Psychological Associate or Clinical Psychologist, with ability to provide clinical supervision to Associate-level and Practicum Trainees as required.
- Minimum two (2) years of relevant clinical experience with adolescents, young adults, and families with mental health, substance, abuse, and co-occurring disordered populations preferred..
- Minimum one (1) year experience in a residential setting preferred.