Clinical Operations and Applications Manager

Utilize your ICU, critical care, or cardiac telemetry expertise to develop and improve scalable clinical operations capabilities while serving as the clinical bridge between operations and technology. The Clinical Operations and Applications Manager supports safe, reliable clinical operations and provides technical clinical guidance for product and workflow evaluations, customer implementation, and operational readiness for system changes.

The Clinical Operations and Applications Manager focuses on clinical operations, Clinical readiness, competency, quality, escalation workflows, and service continuity. This role also provides clinical applications and technical support for Product Management, Technical Operations, Quality, Customer Success, Commercial Operations, Training, and Support.

This is primarily a day-shift position with scheduled on-call responsibilities, including occasional weekends, holidays, and after-hours support.

• Build, implement, and continuously improve technology-enabled clinical workflows, escalation protocols, standard operating procedures, competency programs, quality metrics, contingency processes, customer onboarding standards, and operational-readiness requirements.
• Perform continuous review and interpretation of adult cardiac telemetry and other supported physiologic data within approved clinical protocols, and provide functional clinical and operational leadership for these activities.
• Coordinate clinical operations priorities; identify workforce, workflow, and technology risks; and support service continuity through contingency planning, issue resolution, and cross-functional response.
• Train, mentor, and coach clinical operations personnel; administer competency assessments; authorize independent performance of assigned clinical workflows; address immediate safety or competency concerns; participate in interviews; and recommend hiring decisions.
• Conduct or support clinical quality reviews, documentation audits, rhythm-strip and interval review, incident follow-up, trend analysis, and implementation of approved remediation or process improvements.
• Lead the clinical and operational components of customer workflow assessment, implementation readiness, onboarding, escalation-pathway validation, adoption support, and post-implementation clinical review.
• Serve as the clinical subject-matter resource for cardiac telemetry, physiologic-data interpretation, alarm response, documentation, escalation practices, clinical workflows, and use of the Murata Vios solution.
• Gather clinical and operational feedback and translate it into use cases, user needs, workflow requirements, test scenarios, and improvement recommendations; participate in design reviews, clinical risk discussions, usability evaluations, pilots, user acceptance testing, and change-readiness assessments.

• The role initially functions as a clinical and operational lead and may assume formal people-management responsibilities based on organizational needs.
• Clinical operations personnel identify and communicate relevant findings and remain current with applicable telemetry standards, organizational policies, and requirements established by relevant regulatory, accrediting, and professional organizations, as well as federal, state, and local laws.
• Provide clinical and workflow input to complaint investigations and root-cause analyses, and provide occasional support for pre-sales discussions, demonstrations, requests for proposal, customer presentations, product training, and implementation activities.
• Registered Nurse license must remain active throughout employment and must be able to obtain any additional state license required by law or company policy.

• Nursing diploma or Associate Degree in Nursing from an accredited program.
• Active, unrestricted multistate Registered Nurse license under the Nurse Licensure Compact. The license must remain active throughout employment, and the candidate must be able to obtain any additional state license required by law or company policy.
• 5+ years of adult nursing experience in an Intensive Care Unit, Cardiac Care Unit, progressive care unit, emergency department, cardiac telemetry unit, or comparable acute-care environment.
• Experience as a charge nurse, preceptor, nurse educator, clinical lead, unit resource, or comparable functional leader, including training, coaching, or competency assessment of healthcare personnel.
• Advanced knowledge of cardiac anatomy and physiology, electrocardiogram interpretation, arrhythmia recognition, hemodynamic concepts, vital-sign trends, and conditions requiring immediate escalation.
• Experience implementing, evaluating, or improving clinical workflows, clinical technology systems, escalation pathways, training programs, or patient-safety processes.
• Ability to explain complex clinical concepts to clinical and nonclinical audiences and translate clinical observations into clear use cases, user needs, workflow requirements, test scenarios, and recommendations.
• Proficiency with electronic medical records, clinical data and documentation systems, Microsoft Office applications, patient-safety and documentation standards, and HIPAA requirements.

• Bachelor of Science in Nursing and 7+ years of relevant acute-care nursing experience.
• Experience in centralized clinical operations, cardiac telemetry operations, virtual care, nursing informatics, or technology-enabled care delivery.
• Experience as a Clinical Application Specialist, Field Clinical Specialist, Clinical Implementation Specialist, Clinical Nurse Educator, Nursing Informatics Specialist, or similar medical-technology role.
• Experience with product evaluations, usability testing, design reviews, clinical risk discussions, pilots, user acceptance testing, or change-readiness activities.
• Experience supporting medical-device complaint investigations, root-cause analysis, post-market review, or implementation of corrective actions.
• Familiarity with FDA medical-device requirements, ISO 13485 quality systems, IEC 62366 usability engineering, or medical-device design controls.
• CCRN, ACLS, CRAT, CCT, or another relevant critical care or rhythm-analysis credential.
• Experience with Epic, GE HealthCare, Philips, or comparable electronic medical record and clinical data systems.

Occasional local or customer-site travel is required.

Minimum Salary: $100,000

Maximum Salary: $115,000

• Comprehensive benefits package including medical, dental, and vision insurance.
• Generous Paid Time Off including paid holidays and floating holidays.
• 401(k) employer match on retirement planning.
• Potential future hybrid eligibility based on operational readiness, business needs, and company policy.
• Tuition reimbursement on approved programs.
• Flexible and health spending accounts.
• Talent Development program.