Clinical Medical Assistant Front Desk Bilingual (English/Spanish)

Overview

Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion.

What's Your Why?

• Are you looking for a career opportunity that will help you grow personally and professionally?
• Do you have a passion for helping others achieve Better Health?
• Are you ready to join a growing team that shares your mission?

Why Join Our Team: At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it's the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.

Responsibilities

Reports To: Office Manager

Position Objective:

The Medical Assistant is responsible for providing both clinical and administrative support to ensure the delivery of safe, high-quality, patient-centered care. Working under the direction of a Physician, Physician Assistant, or APRN, the Medical Assistant prepares patients for examinations, performs clinical procedures within the scope of practice, assists providers during patient visits, and supports front office operations. This is a safety-sensitive position that involves direct patient care, medication administration, and other clinical responsibilities requiring accuracy, professionalism, and attention to detail. The MA plays an active role in supporting Medicare Advantage patients within a value-based care model that prioritizes quality outcomes, and preventive care.

Essential Responsibilities:

• Patient Care:

• Welcome patients and prepare them for provider examinations by obtaining and documenting patient history, chief complaint, current medications, allergies, medical history, surgical history, family history, social history, preventive care information, and other relevant clinical information in the electronic medical record (EMR).

• Measure, document, and report vital signs and other clinical observations.

• Prepare patients and examination rooms for provider visits.

• Assist providers during examinations, treatments, and in-office procedures.

• Explain provider instructions, treatment plans, medications, and follow-up care to patients as directed.

• Provide compassionate, professional service that promotes a positive patient experience.

• Clinical Procedures:

• Administer oral and injectable medications, immunizations, and treatments as directed by the provider and permitted by state regulations.

• Assist with wound care, dressing changes, bandaging, irrigation of eyes and ears, and other clinical procedures.

• Initiate and monitor IV infusions when appropriately trained and permitted by state regulations.

• Perform phlebotomy and prepare specimens for laboratory testing.

• Perform CLIA-waived laboratory testing in accordance with established procedures.

• Conduct in-office diagnostic testing, including but not limited to:

• Electrocardiograms (EKGs)

• Vision screenings

• Pulse oximetry

• Peak flow testing

• Oxygen administration as ordered

• Inhalation treatments

• Spirometry

• Perform PT/INR testing using approved equipment (CoaguChek/Coag-Sense) and glucose testing using a glucometer.

• Complete laboratory quality controls and maintain required testing logs.

• Clean, disinfect, and sterilize reusable instruments and properly dispose of contaminated materials in accordance with infection prevention standards.

• Clinical Documentation & Care Coordination:

• Accurately document patient encounters, treatments, diagnostic results, procedures, supplies utilized, and telephone encounters within the EMR.

• Complete outbound and inbound patient communications, including:

• Appointment reminders

• Medication reminders

• Transitional Care Management (TCM) - Medicare-supported outreach within 2 days of hospital or facility discharge to reduce readmissions and support safe care transitions

• Preventive care outreach

• Support Annual Wellness Visits (AWVs) by preparing Health Risk Assessments (HRAs), updating preventive care records, and ensuring completion of required documentation.

• Assist in patient outreach, scheduling of preventive screenings, and documentation of completed services.

• Care coordination activities

• Maintain patient medical records in accordance with organizational policies and HIPAA requirements

• Administrative & Operational Support:

• Professionally manage front office responsibilities, including:

• Answering incoming telephone calls

• Greeting patients

• Scheduling appointments

• Patient registration and check-in/check-out

• Processing referrals

• Prescription refill coordination

• Routing clinical and administrative inquiries

• Monitor inventory levels of medical supplies, pharmaceuticals, and disposable clinical items, and assist with ordering as needed.

• Assist with maintaining office and clinical supply inventories.

• Support onboarding and training of new team members as assigned.

• Collaborate with providers, clinical staff, and front office personnel to ensure efficient clinic operations.

• Perform other duties as assigned.

Position Requirements/ Skills:

• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant program preferred (CMA, RMA, NCMA, CCMA, or equivalent certification).
• 1+ year(s) of experience as a Medical Assistant in a physician practice, outpatient, or ambulatory care setting preferred.
• Current CPR/BLS certification required or obtained within organizational guidelines.
• IV Therapy certification preferred, where permitted by state regulations.
• Phlebotomy experience preferred.
• Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
• Working knowledge of common medications and disease processes affecting the patient population served.
• Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
• Knowledge of medical coding principles preferred.
• Experience using electronic medical records (EMRs).
• Proficiency with Google Workspace (Drive, Docs, Sheets, Slides).
• Excellent customer service and telephone etiquette.
• Strong organizational, prioritization, and time-management skills.
• Excellent verbal and written communication skills with the ability to effectively interact with patients, providers, health plans, and internal and external partners.
• Strong interpersonal skills with a collaborative, team-oriented approach.
• Critical thinking and sound problem-solving abilities.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Ability to work independently while effectively managing multiple priorities in a fast-paced clinical environment.
• Demonstrated commitment to delivering exceptional patient care and creating a positive patient experience.
• Appreciation for cultural diversity and sensitivity to the needs of Medicare and other patient populations served by VIPcare.
• Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows preferred.

Physical Requirements:

• Ability to perform a full range of physical activities required in a clinical environment, including assisting with patient positioning and transfers.
• Frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements throughout the workday.
• Manual dexterity and fine motor skills sufficient to perform clinical procedures, administer medications, collect specimens, and operate medical equipment.
• Ability to lift, carry, push, or move medical equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate.
• Ability to sit or stand for extended periods based on operational needs.
• Visual acuity and hearing (with or without reasonable accommodation) sufficient to safely perform essential job functions.
• Ability to operate standard office equipment, computers, telephones, and clinical devices.
• Reliable transportation to consistently report to scheduled work locations and shifts.

Key Attributes/ Skills:

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles.
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
• Is able to work within the Better Health environment by facing tasks and challenges with energy and passion.
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.

COMPENSATION & BENEFITS

• Competitive hourly rate plus performance bonuses that reward the quality outcomes you help drive - because when our patients thrive, so should you.

• Schedule & Time Off

• Monday-Friday schedule - no weekends, no on-call

• 8 paid company holidays per year

• Paid Time Off (PTO) - accrued from day one

• Medical, Dental & Vision insurance

• Teladoc virtual care

• Financial Protection

• 401(k) through Fidelity

• Wellbeing & Support

• Better Health Wellness Program

• Employee Assistance Program (EAP)

• Parental leave

• Growth & Perks

• BHG University

• LinkedIn Learning

• Working Advantage

The compensation for the selected candidate will be based on a comprehensive evaluation of factors such as relevant experience, particularly in value-based care, skills, and qualifications as they align with the role's requirements. We are dedicated to providing a competitive salary that not only meets market standards but also reflects the unique value and expertise the candidate brings to the organization.

Pay Range

USD $18.00 - USD $25.00 /Hr.

Organization

VIPCARE