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Job Type
Full-time
Description
The Eye Associates, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference.
The Clinical Manager plays a key role in the effective functioning of a clinical department or unit within a healthcare organization. This position involves supervisory responsibilities, quality assurance, staff management, and collaboration with other healthcare professionals to maintain and improve patient care standards.
Job Responsibilities:
- Communicate effectively with all patients in a professional and courteous manner, act as a role model to fellow employees.
- Ensure the delivery of high-quality patient care in accordance with established standards and guidelines.
- Be able to step in and assist where needed in clinic and front desk.
- Answer patient questions, including telephone inquiries. Responsible for handling all patient complaints, assessing situations, and resolving problems.
- Responsible for all clinic equipment; ensure it is functioning properly; request repairs and maintenance, as needed.
- Maintain a smooth flow of patients to the physician, altering the test sequence as required; communicate with the doctors if they are behind schedule.
- Order all back-office supplies.
- Responsible for OSHA policies and procedures; maintain updated OSHA manual, including Bio Hazard and CLIA permits and annual renewals.
- Monitor all calibration logs and ensure calibration is completed on time and all staff is properly trained to calibrate.
- Review invoices for back-office supplies to make sure they are accurate; submit to Payables for payment.
- Prepare shift planning for each doctor and clinic per day.
- Approve time-off requests and maintain the Time-off Calendar.
- Review staff overtime hours and adjust staff schedule to reduce.
- Provide additional support to ophthalmic technicians, including triaging phone calls from patients, returning patient phone calls, prescription refills, and contact lens calls.
- Mentor Clinical Leads and Front Staff to ensure adherence to protocols.
Benefits:
As a team member at The Eye Associates, you'll enjoy:
- Medical, Dental, Vision, Short-term Disability, Long-term, Disability, Life Insurance, etc.
- Matching 401(k)
- Wellness Program
- Paid Vacation & Holidays
- Uniform Allowance
- Training/Advancement opportunities
Requirements
- High school diploma or equivalent.
- Active and valid driver's license.
- Healthcare experience required.
- Previous management experience preferred.