Clinical Manager - Hancock Surgery Group

QUALIFICATIONS:

JOB SPECIFIC CORE COMPETENCIES:

• Monitor expenses at practice.
• Monitor and disseminate LEM information to staff and providers.
• Complete annual evaluations appropriately in a timely fashion.

PREREQUISITE SKILLS:

• Knowledge of nursing practice principles and techniques, occupational health and safety hazards and standards, and health care laws and regulations.
• Knowledge of supervisory, human resources, and quality-improvement principles and techniques.
• Knowledge of clinical state-of-the-art advancements and trends in health care.
• Knowledge of principles of employee development to ensure appropriate training and mentoring of staff.
• Knowledge of compliant clinical coding and billing, collaborative effort with business manager.
• Skill in applying and modifying, as appropriate, the principles, methods, and techniques of professional nursing.
• Skill in identifying problems, researching, and recommending solutions.
• Skill in developing and maintaining high level of quality care/quality assurance.
• Skill in exercising high degree of initiative, judgment, discretion, and decision making.
• Skill in professional development of staff and establishment of positive working environment.
• Ability to identify patient flow issues within the practice and resolve the problem.
• Develop staffing patterns to assure that all physicians are covered with adequate nursing support.
• Collaborates with human resources to manage staff from recruitment through evaluation.
• Ability to manage the overall provision of nursing services and build consensus among staff.
• Ability to work effectively with diverse individuals at all levels of the medical practice.
• Ability to handle many tasks simultaneously and deal effectively with changing priorities.
• Ability to demonstrate full range of motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here.

• Oversees clinical nursing care, ensuring compliance with established regulations and standards including quality assurance, confidentiality, and electronic medical record documentation.
• Provides direct supervision to clinical staff, ensuring appropriate assessment and treatment of patient health. Serves as key problem-solving resource for staff on patient issues. Studies patient needs/trends and suggests solutions to ongoing patient care problems.
• Collaborates with Director of Clinical Management on development and implementation of nursing department's mission, goals, policies, procedures, and work standards.
• Makes sure the performance and productivity of all nursing staff are evaluated on a regular basis throughout the year and annually. Advises on appropriate corrective actions and development opportunities. Collaborates with business office manager to give input on non-clinical staff reviews.
• Responsible for ordering all medications including vaccines and staying abreast of changes with vaccine delivery and billing.
• Collaborates in review of data on patient outcomes, quality assurance results, budget/goal achievement, and performance/productivity with operations director and business manager.
• Participates in medical practice planning related to clinic and emergency/disaster response system.
• Collaborates with Chief Operating Officer to assure cohesive operations between clinical and business interests of the practice.
• Attend management meetings as scheduled
• Other duties as assigned.

COMPETENCIES:

Demonstrates the following competencies:

ATTITUDE/CUSTOMER COMPETENCIES

• Caring, compassionate, and approachable in all customer contacts
• Privacy - respects customers' right to privacy and modesty
• Confidentiality - maintains customers' confidentiality
• Telephone etiquette - speaks so that customers hear a smile
• Appearance - takes personal ownership in appearance and that of work environment
• Initiative - takes necessary steps to fix problems immediately
• Providing Direction and Customer Acknowledgment - provides personalized attention by being courteous, friendly, and helpful when responding to customers' needs
• Timely service - recognizes that customers' time is very valuable; provides them with prompt service
• Customer information/education - provides customers with the best information needed to make informed choices

RELATIONSHIP COMPETENCIES/WORK GROUP COMPETENCIES

• Demonstrates advocacy, respect and truth telling
• Demonstrates accountability for own actions
• Demonstrates ability to respectfully address interpersonal conflicts
• Takes initiative to help others
• Demonstrates a learning attitude toward solving problems
• Demonstrates openness to change and new learning
• Reports to work on time and has regular attendance
• Adheres to practice defined dress code
• Attends Staff meetings

ETHICAL DECISION-MAKING

• Respects the needs, expectations and rights of all individuals
• Advocates the rights of all to a safe environment
• Uses sensitivity to cultural diversity to guide decision-making

PERFORMANCE IMPROVEMENT

• Identifies work processes and strives to reduce cost and increase satisfaction
• Identifies customers and demonstrates understanding of customers' expectations
• Actively works to increase satisfaction of all
• Monitors customers' satisfaction
• Takes active role in department process improvement efforts; demonstrates understanding of outcomes
• Demonstrates an understanding of responsibilities
• Demonstrates diagnostic thinking/reasoning
• Utilizes feedback from peers, supervisor, customers to drive performance and behaviors

CERTIFICATION/LICENSE:

Currently licensed as a Registered Nurse with the State of Indiana Health Professions Bureau.

BLS certified.

ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS:

• Bachelor of Science Nursing required.

ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS:

• Minimum seven years of professional nursing experience including four years supervisory-level experience in medical practice setting required.
• Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Physician Network.