QUALIFICATIONS:
JOB SPECIFIC CORE COMPETENCIES:
- Monitor expenses at practice.
- Monitor and disseminate LEM information to staff and providers.
- Complete annual evaluations appropriately in a timely fashion.
PREREQUISITE SKILLS:
- Knowledge of nursing practice principles and techniques, occupational health and safety hazards and standards, and health care laws and regulations.
- Knowledge of supervisory, human resources, and quality-improvement principles and techniques.
- Knowledge of clinical state-of-the-art advancements and trends in health care.
- Knowledge of principles of employee development to ensure appropriate training and mentoring of staff.
- Knowledge of compliant clinical coding and billing, collaborative effort with business manager.
- Skill in applying and modifying, as appropriate, the principles, methods, and techniques of professional nursing.
- Skill in identifying problems, researching, and recommending solutions.
- Skill in developing and maintaining high level of quality care/quality assurance.
- Skill in exercising high degree of initiative, judgment, discretion, and decision making.
- Skill in professional development of staff and establishment of positive working environment.
- Ability to identify patient flow issues within the practice and resolve the problem.
- Develop staffing patterns to assure that all physicians are covered with adequate nursing support.
- Collaborates with human resources to manage staff from recruitment through evaluation.
- Ability to manage the overall provision of nursing services and build consensus among staff.
- Ability to work effectively with diverse individuals at all levels of the medical practice.
- Ability to handle many tasks simultaneously and deal effectively with changing priorities.
- Ability to demonstrate full range of motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here.
- Oversees clinical nursing care, ensuring compliance with established regulations and standards including quality assurance, confidentiality, and electronic medical record documentation.
- Provides direct supervision to clinical staff, ensuring appropriate assessment and treatment of patient health. Serves as key problem-solving resource for staff on patient issues. Studies patient needs/trends and suggests solutions to ongoing patient care problems.
- Collaborates with Director of Clinical Management on development and implementation of nursing department's mission, goals, policies, procedures, and work standards.
- Makes sure the performance and productivity of all nursing staff are evaluated on a regular basis throughout the year and annually. Advises on appropriate corrective actions and development opportunities. Collaborates with business office manager to give input on non-clinical staff reviews.
- Responsible for ordering all medications including vaccines and staying abreast of changes with vaccine delivery and billing.
- Collaborates in review of data on patient outcomes, quality assurance results, budget/goal achievement, and performance/productivity with operations director and business manager.
- Participates in medical practice planning related to clinic and emergency/disaster response system.
- Collaborates with Chief Operating Officer to assure cohesive operations between clinical and business interests of the practice.
- Attend management meetings as scheduled
- Other duties as assigned.
COMPETENCIES:
Demonstrates the following competencies:
ATTITUDE/CUSTOMER COMPETENCIES
- Caring, compassionate, and approachable in all customer contacts
- Privacy - respects customers' right to privacy and modesty
- Confidentiality - maintains customers' confidentiality
- Telephone etiquette - speaks so that customers hear a smile
- Appearance - takes personal ownership in appearance and that of work environment
- Initiative - takes necessary steps to fix problems immediately
- Providing Direction and Customer Acknowledgment - provides personalized attention by being courteous, friendly, and helpful when responding to customers' needs
- Timely service - recognizes that customers' time is very valuable; provides them with prompt service
- Customer information/education - provides customers with the best information needed to make informed choices
RELATIONSHIP COMPETENCIES/WORK GROUP COMPETENCIES
- Demonstrates advocacy, respect and truth telling
- Demonstrates accountability for own actions
- Demonstrates ability to respectfully address interpersonal conflicts
- Takes initiative to help others
- Demonstrates a learning attitude toward solving problems
- Demonstrates openness to change and new learning
- Reports to work on time and has regular attendance
- Adheres to practice defined dress code
- Attends Staff meetings
ETHICAL DECISION-MAKING
- Respects the needs, expectations and rights of all individuals
- Advocates the rights of all to a safe environment
- Uses sensitivity to cultural diversity to guide decision-making
PERFORMANCE IMPROVEMENT
- Identifies work processes and strives to reduce cost and increase satisfaction
- Identifies customers and demonstrates understanding of customers' expectations
- Actively works to increase satisfaction of all
- Monitors customers' satisfaction
- Takes active role in department process improvement efforts; demonstrates understanding of outcomes
- Demonstrates an understanding of responsibilities
- Demonstrates diagnostic thinking/reasoning
- Utilizes feedback from peers, supervisor, customers to drive performance and behaviors
CERTIFICATION/LICENSE:
Currently licensed as a Registered Nurse with the State of Indiana Health Professions Bureau.
BLS certified.
ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS:
- Bachelor of Science Nursing required.
ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS:
- Minimum seven years of professional nursing experience including four years supervisory-level experience in medical practice setting required.
- Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Physician Network.