Highlights
The Clinical Manager is responsible for ensuring the highest quality of patient care for multiple clinical specialties by providing direction and direct oversight for the clinical support staff (RN's, LPN's, and PCT's), and in the absence of the physicians, providing clinical insight and support for the practice's non-clinical staff. Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities including symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Numbers & Facts
| Location | Bronx, NY |
| Industry | Healthcare Services |
| Salary | $112,000–$140,000 Per Year |
| Company Size | 10,000 employees or more |
| Website | http://www.montefiore.org/ |
Description
City/State:
Bronx, New York
Grant Funded:
No
Department:
Hutch - Clinical Operations
Work Shift:
Day
Work Days:
MON-FRI
Scheduled Hours:
8 AM-4:30 PM
Scheduled Daily Hours:
7.5 HOURS
Pay Range:
$112,000.00-$140,000.00
Job Summary
The Clinical Manager is responsible for ensuring the highest quality of patient care for multiple clinical specialties by providing direction and direct oversight for the clinical support staff (RN's, LPN's, and PCT's), and in the absence of the physicians, providing clinical insight and support for the practice's non-clinical staff. The Clinical Manager is responsible for ensuring adherence to standards of quality care, as well as for identifying and resolving systems issues and personnel problems with office administration. The Clinical Manager will serve as a role model in providing clinical support for Medical health care services and maintains clinical expertise in this area of practice.
Essential Functions
- Coordinate nursing and clinical support staff. Develop and implement a system for more efficient flow of procedure clinics.
- Ensure efficiency and safety by providing adequate and functional resources.
- Clerical areas are monitored and support staff are held responsible for their assignments.
- Participate in reviews of medical documentation and clinical care (ambulatory QI studies).
- Ensure that documentation and clinical care is consistent with MMC, HMOs and regulatory agencies' requirements.
- Clinical Ql and all other pertinent reviews are completed. Evaluations by various agencies of practice clinical activities are satisfactory.
- Develop and implement a system for providing triage of telephone and in-person patient requests for care.
- Ensure that urgent and emergent patient concerns are addressed in a competent and timely manner.
- Clinical guideline for triage are written and implemented Surveys of patients and providers indicate satisfaction with triage.
- Develop and implement a system of follow-up for laboratory results and clinical care.
- Ensure high quality and continuous care. Coordinate patient access to interdepartmental services to ensure appropriate patient care in a timely, cost-effective manner.
- Audits reveal patient notification of lab results in a timely manner. A log of patient contact requested by providers is kept. Surveys of patients and providers indicate satisfaction with this activity.
- Develop and implement patient education programs including utilization of all available computerized systems.
- Ensure that patients understand their diagnoses, treatment options, and ways to maintain and improve their health.
- List of written educational offerings. List of classes presented; surveys of patients and providers indicate satisfaction.
- Develop and implement systems for monitoring the administration and distribution of medications by the practice.
- Ensure patient safety and meet requirements of MMC and regulatory agencies.
- Audit of log utilized for controlled substances.
- Participate in outreach and education programs.
- Needed for marketing the practice and for meeting the community's needs.
- List of outreach and education efforts. Audit if such efforts generate new visits for the practice.
- Provide practice administrative coverage as needed.
- Ensure that all aspects of the practice run smoothly in the absence of physicians or practice manager.
- Assignments are completed by support staff.
Qualifications
- BSN Required
- Valid NYS RN license and registration
- 4-6 years Clinical Experience with demonstrated administrative and management experience.
- Ability to work closely with an administrative team to be a colleague, as well a leader
- Administration and Management
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique and coordination of people and resources
- Customer and Personal Service
- Knowledge of principles and processes for providing customer service; includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction satisfaction
- interpersonal skills in dealing with clinicians, administrative, front - line associates and outside vendors
- Medicine
- Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities including symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Coordinating the Work and Activities of Others
- getting members of a group to work together to accomplish tasks
- Communication Proficiency
- superior communication, written, oral and presentation skills
- talking to others to convey information effectively
- interdisciplinary teamwork is essential
- Making Decisions and Problem Solving/Analysis
- analyzing information and evaluating results to choose the best solution and solve problems
- Deductive Reasoning
- ability to apply general rules to specific problems to produce answers that make sense
- Inductive Reasoning
- ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events.
Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
About Company
About Montefiore Medical Center
Commitment to Excellence
As the academic medical center and University Hospital for Albert Einstein College of Medicine, Montefiore Medical Center is nationally recognized for clinical excellence—breaking new ground in research, training the next generation of healthcare leaders, and delivering science-driven, patient-centered care.
Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, new procedures and new approaches to patient care, producing stellar outcomes and raising the bar for medical centers in the region and around the world. As we build on this momentum, we continue to advance the practice of medicine and set the standard for excellence.
Enduring Mission and Distinguished History
The mission of Montefiore is to heal, to teach, to discover and to advance the health of the communities we serve.
From its beginning in 1884, as a facility for the care of patients with tuberculosis and other chronic illnesses, to the new millennium, Montefiore has been at the forefront of patient care, research and education and steadfast commitment to its community.
Our Services
We provide coordinated, compassionate and leading-edge care designed to reach people when and where they need it most. Through highly integrated teams of physicians, nurses, social workers, mental health professionals and other caregivers, we have created an innovative, seamless system of care focused around the patient.
Notable Centers of Excellence
At the intersection of Einstein science and Montefiore medicine is our commitment to scientific inquiry. This commitment has resulted in the creation of the Montefiore-Einstein Centers of Excellence in cancer care, cardiovascular services, transplantation and children’s health, where nationally recognized investigators and multidisciplinary clinical teams collaborate to develop and deliver advanced, innovative care.
Advanced Specialty and Surgical Care
We offer advanced, multidisciplinary care across specialties, delivering one standard of excellence for all. Our interventions are designed to help patients understand and manage their illness, advocate for their health, access the right treatments and receive the vital social support they need to flourish. On multiple fronts, Montefiore is developing more effective and less invasive approaches to complex problems from procedures to repair diseased hearts, protocols to treat complex cancers and medical devices designed to meet the needs of growing children.
Primary Care
With nearly 50 primary care locations throughout the New York metropolitan area, we are focusing on accessible, patient-centered primary and preventive care provided by leading physicians in the areas of family and internal medicine, pediatrics, obstetrics and gynecology, and a team of experts in nursing, health education, nutrition and pharmacy.
Providing Care Without Walls
Montefiore combines its deep commitment to the community with nationally-renowned expertise to reach people in locations easiest for them. Through Montefiore’s School Health Program (MSHP), Primary Care at Home programs, mobile medical and dental health vans and health education initiatives, Montefiore provides primary care services in non-traditional settings.
Through the formation of highly integrated teams of physicians, nurses, social workers, mental health professionals, care managers and other caregivers, we provide care around the patient, when and where they need it.
Research and Education
Montefiore's partnership with Einstein advances clinical and translational research to accelerate the pace at which new discoveries become the treatments and therapies that benefit patients. Together, the two institutions are among 38 academic medical centers nationwide to be awarded a prestigious Clinical and Translational Science Award (CTSA) by the National Institutes of Health.
The second-largest medical residency program in the country, with 1,251 residents and fellows across 89 programs, Montefiore provides the doctors of tomorrow a unique opportunity for education and training in one of the most diverse urban areas in the country — one where the population is global, the disease burden is high, and the need for quality care is great.
The partnership is further strengthened by the dual appointments of faculty and physicians across both organizations—enhancing synergies and collaborations for research, teaching and patient care.
Comprehensive Care Management
Since 1996, Montefiore has developed advanced models of care management to help patients, especially those with chronic diseases such as diabetes, heart failure and mental illness, achieve better health and improved wellbeing in a cost effective way. Montefiore goes beyond fragmented fee-for-service payments, assuming total responsibility for the quality and costs of care for some of our sickest patients.
Through CMO, Montefiore Care Management, we use a global prepayment or similar strategies to manage care for 200,000 individuals over the continuum, including hospital care, rehabilitation, outpatient care, professional services, home care, mental health counseling, community-based services, remote patient monitoring and many other programs.
Our leadership in coordinating care across multiple settings has earned us federal recognition from the Centers for Medicare and Medicaid Services as a Pioneer Accountable Care Organization. Montefiore's ACO is one of only 32 organizations in the nation, as well as the only one in New York State, to operate under this new model of providing Medicare beneficiaries with higher quality care, while reducing expenditures through enhanced care coordination.
Learn More
- Mission, Vision and Values – Montefiore’s unique path of growth into the future and the clinical excellence and outstanding customer care that will get us there.
- History and Milestones – Proud traditions guiding our mission and the moments that helped shape Montefiore into a premier academic medical center.
- Commitment to the Community – Community health, education and neighborhood development.
- Leadership – Executives and clinical chairs leading Montefiore’s advancements.
- Physicians – Widely acclaimed medical professionals and specialists who provide our patients with the highest standards of care.
- Nursing Staff – Highly competent and compassionate professionals committed to improving the health of their patients.
- Ways to Give – Philanthropic opportunities and other ways to support Montefiore Medical Center.
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