Clinical Manager Ambulatory RN OB-GYN Maternal Fetal Medicine

Job Title: Clinical Manager Ambulatory RN
Department: OB-GYN Maternal Fetal Medicine
Entity: CPUP
Location: Penn Medicine Washington Square - 800 Walnut St
Hours: M-F, 8-4:30 with flexibility in hours based on operational need

The Department of OBGYN is seeking a dynamic individual who is passionate about maternal/fetal nursing, energized by change, highly motivated and is seeking an opportunity to maintain direct clinical care delivery.  The individual will be responsible for overseeing daily clinical operations for the Penn Medicine Washington Square Maternal Fetal Medicine practice, while also providing direct support for nursing and advance practice providers.  The position is structured to be 40% administrative and 60% clinical.  As an administrator, the Clinical Manager will work collaboratively with staff and leadership team members to ensure compliance with regulatory, infection control, quality and safety standards while optimizing employee engagement, patient satisfaction, top of scope clinical practice and the highest quality of care delivery.    As a direct care RN, the Clinical Manager will engage in complex care coordination including telephone triage, patient portal management, result review and follow-up, specialty program coordination, treatment planning, education, appointment scheduling, and administrative tasks associated with care coordination and management.  The incumbent will be trained to support the antenatal testing unit which provides non-stress tests, biophysical profiles, and related diagnostic testing. A limited hybrid work schedule will be supported when operationally feasible.

Summary:

• The Clinical Manager is responsible for the consistent and comprehensive patient care delivery in the ambulatory practice setting. The Clinical Manager is responsible for maintaining the highest level of patient/customer satisfaction, education, and patient confidentiality. The Clinical Manager demonstrates that employee and partner satisfaction is a precursor to patient satisfaction. The Clinical Manager is responsible for continually assessing the clinical care team to ensure quality, compliance with governmental agencies and patient access. Typical scope for this role is: • 10+ = # of staff directly and indirectly managed • 15,000+ = # of budgeted annual visits • Complexity Factors (may involve a few of the following factors of practice complexity): multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations.