Clinical Lead

Family First Health is seeking a Clinical Lead for a Full-Time position in our George Street Medical location.

Family First Health is a federally qualified health center (FQHC) that is accessible and community minded. We take a beyond healthy approach that goes outside the confines of the doctor's office. As an inclusive health care model, we put everyone first. We want happy, healthy patients who can live better lives in better health. We strive to build a healthy community by being accessible in the communities we serve. Family First Health is proud to offer care to our patients in York, Adams, Lancaster, and Lebanon counties, providing compassionate and comprehensive health services to people seeking accessible and affordable quality care.

At Family First Health, we improve lives in big ways and small ways. From high quality health services and innovative partnerships to daily acts of compassion. Family First Health Center makes a difference in the health and quality of life of the people and communities we serve by:

• providing quality, compassionate primary medical and dental care and social services to those who need it most;
• coordinating care and working with other providers to provide the full range of services our patients need;
• promoting and supporting healthy lifestyles;
• collaborating with others to improve access and break down the barriers of affordability, language and culture; and
• advocating for our patients and the medically underserved.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The Clinical Lead works closely with the Practice Manager and/or Clinical Supervisor, assuming responsibility for:

• Vaccine reconciliation and inventory

• VFC Coordinator or back-up coordinator

• Lab oversight

• Clinical supply inventory

• Medication counts

• Performing chart audits and competency testing

• Monitoring medical equipment to ensure it is in good working condition and meets regulatory standards for routine preventive maintenance

• The Clinical Lead performs all duties required of a Medical Assistant Level I and Level II, successfully maintaining competency in all areas of clinical care.

• Accurately obtains and documents chief complaint for patient visit, all vital signs, medication requests, allergies, etc.

• Prepares exam room and patient for specific type of visit

• Collects specimens and uses appropriate equipment and protocols for specimen collection, processing, handling, and storage. Ensures all specimens are tracked/logged prior to transportation to lab.

• Performs all orders/instructions as recorded and instructed by the provider/standing order

• Clearly and accurately documents all aspects of patient care in the electronic health record

• Accurately prepares and administers medications, injections, and immunizations as per standing order and/or provider order. Demonstrates proper handling, storage, and record-keeping of vaccines.

• Provides patient educational materials and ensures patient understanding of illness and/or treatment plan as directed by the provider.

• Completes pre-visit chart prep for each patient daily as according to established guidelines. Participates in daily huddles with the provider and multidisciplinary care team.

• Efficiently manages daily patient flow to handle fluctuating patient volumes, demands, and delays.

• Prioritizes tasks and activities that are delegated by the provider and care team, including, but not limited to, inbox management in the electronic health record

• Completes referral needs for patients, including scheduling and arranging appointments and prior authorization

• Reviews labs, x-rays, test results, and clinical documents and follows up with provider on urgent results

• Effectively presents clinical information to the care team

• Maintains proper medical supply inventory in all patient care areas. Ensures exam rooms are adequately stocked with unexpired medical supplies and have equipment in proper working condition

• Properly handles, stores, and cleans instruments, equipment, and supplies per manufacturer guidelines

• Performs all lab and office opening/closing procedures, including end-of-day cash drawer reconciliation

• Maintains required clinical competencies, clearances, and licensure

• Greets and registers patients collecting accurate demographic and insurance information and documenting accurately in the electronic health record

• Assists patients with applying for the reduced fee program in accordance with established policies and procedures

• Answers telephones, routes callers, takes messages, and provides information to callers

• Collects patient payments at time of service and accurately processes payments. Researches and resolves billing and insurance-related questions for patients

• Schedules appointments for patients in the electronic health record

• Maintains a working knowledge of health insurances and payer types

• Accurately processes and classifies documents in the electronic health record

• Performs all other duties as assigned

Common Expectations - Medical Operations

• Maintains strict confidentiality of patient health records and complies with all HIPAA rules and regulations
• Complies with all applicable safety regulations
• Learns the impact of medical errors and methodology that will lead to a reduction in errors
• Comprehensively reports actual and potential errors and incidents following the FFH Incident/Injury Reporting Policy
• Reports patient complaints, concerns, and compliments
• Delivers excellent customer service
• Identifies opportunities to standardize processes and systems to increase patient and employee safety. Collaborates in problem resolution.
• Adheres to established policies, procedures, and standards related to quality, safety, environmental, and infection control
• Juggles multiple competing tasks. Is proactive in follow-up and follow-through
• Communicates effectively and compassionately with individuals of various backgrounds
• Under the direction of supervisor, takes ownership in office and clinical setting improvement efforts
• Attends and actively participates in site, departmental, and organizational meetings
• Travels, as necessary, to other FFH locations to support the healthcare teams at other sites
• Performs other duties as assigned

Common Expectations - All Family First Health Jobs

• Maintains the cleanliness of work areas
• Maintains professional growth and development
• Fosters teamwork
• Establishes and maintains effective working relationships with patients, employees, volunteers, and the public
• Supports the mission, vision, and values of the organization
• Operates with professionalism, integrity, and ethics to represent Family First Health in a positive light
• Complies with all federal and state laws and regulatory expectations
• Participates in all-staff meetings and development, site meetings, and trainings
• Adheres to all Family First Health policies, processes, and procedures
• Completes annual mandatory education and training
• Performs other duties as assigned

KNOWLEDGE/SKILLS/ABILITIES

• Successful completion of a Medical Assistant program.
• Current CPR certification, completion of Narcan training upon hire.
• English proficiency required; bilingual (English/Spanish) preferred.
• Knowledge of computer software applications (Microsoft Office Applications, others) and medical terminology.
• Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures necessary, and make changes accurately
• Excellent customer service skills
• Skill in operating office equipment
• Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
• Ability to set positive examples for team members through exceptional work performance including adherence to company policies and processes.
• Ability to work independently and within a multidisciplinary team
• Ability to work in, and respond appropriately to a demanding environment including crisis situations
• Ability to appropriately handle sensitive and confidential information
• Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
• Ability to work efficiently and accurately with strong attention to detail
• Ability to sort and file materials correctly by alphabetic or numeric systems
• Ability to establish and maintain effective working relationships with patients, employees, volunteers, and the public Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
• Ability to adhere to all Family First Health's policies, processes, and procedures, especially, Code of Conduct, Workplace Conduct.
• Ability to articulate and advocate Family First Health's mission and values.
• Ability to maintain required clearances and licensure.

PHYSICAL DEMANDS

Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Clinical Lead position such as:

• Frequent and prolonged work at a computer and/or on the phone for extended periods of time with repetitive typing, arm and hand motion
• Requires correct vision and hearing to normal range
• Occasional bending, stooping, crouching, or kneeling
• Frequent standing and walking
• Frequent turning and reaching
• Frequent use of common PPE/safety equipment
• Constant exposure to disease, infection, virus, blood, and bodily fluids
• Occasional to frequent travel between work sites with exposure to weather conditions
• Frequent competing demands, frequent changes, delays, or unexpected events

Employee Benefits

• 3 Weeks of Accrued Paid Vacation per year
• 9 Days of Accrued Paid Sick Leave Time per year
• 4 Personal Days per year
• No Late Evenings or Weekend Hours
• Paid Time Off on Holidays
• Health, Dental, & Vision Insurance Plans
• Short/Long Term Disability and Life Insurance
• 403(b) Retirement Plan
• Tuition Reimbursement Opportunities
• Attention to work-life balance
• Opportunity for growth and advancement
• And More!