Clinical Lab Supervisor - San Rafael, CA

Planned Parenthood Northern California (PPNorCal) is seeking a Clinical Laboratory Technical Supervisor in our San Rafael laboratory. PPNorCal offers a comprehensive benefits package, including 100% employer-paid medical insurance for full-time employees, 75% coverage for dependent children, 25% coverage for spouses/domestic partners, dental and vision insurance, employer-paid life and long-term disability coverage, earned time off (ETO) and paid sick time accrued based on hours worked, a 403(b) retirement plan with up to 4% employer match after 12 months, and 10 paid holidays plus 2 floating holidays each year.

Work Schedule

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Summary

The Technical Supervisor of the High Reference Laboratory is an experienced CLS who enables successful lab operations by coordinating all technical, logistical, and administrative functions of the lab. The Technical Supervisor ensures prompt and accurate testing and reporting within established time periods. The Technical Supervisor of the Lab is responsible for recognizing results or problems that require referral to the Medical Director of the High Reference Laboratory. Additional responsibilities include assuring competency and completed trainings of all personnel and working closely with other Clinical Operations leaders on all interfaces between the lab and health center operations. The Technical Supervisor assists with the laboratory budget, conducts performance improvement activities, participates in quality assurance activities within the department, and maintains efficient and effective departmental operations in compliance with all state, federal, and local regulatory laws, standards, and protocols. The Technical Supervisor of the High Reference Laboratory will report to the Chief Medical Officer/Chief Operating Officer with a dotted line to the Senior Director of Clinical Quality Assurance and will manage a team of CLS and CLA individuals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Maintain current laboratory licenses and certificates in compliance with Federal and state regulations (COLA, OSHA, and California Department of Public Health)
• Lead all expected and unexpected audit activities, including preparation for the COLA audit
• Serve as General Supervisor to the High Reference Laboratory, including overseeing all day-to-day functions of the lab and personnel
• Serve as liaison with vendors regarding ongoing business development and opportunities for growth within the lab
• Assist with the evaluation, implementation, and monitoring of new lab services as necessary, and create Quality Assessment practices for the laboratory
• Work with Senior Director of Clinical Quality Assurance to create and update job aids/operational instructions as needed for health center staff
• Serve as point of contact for Medical Director of Laboratory and collaborate with the Medical Director of the Lab to ensure lab compliance and strong laboratory oversight
• Responsible for maintaining lab standard operating procedures.
• Responsible for maintaining lab safety procedures and compliance with OSHA guidelines.
• Responsible for the development of necessary procedures and validation studies for new testing
• Responsible for day-to-day and periodic Quality Assurance activities of the Lab
• Make daily rounds in Laboratory to judge the effectiveness of operation, utilization of personnel and supplies, and general professional atmosphere
• Secure and maintain the physical facilities, equipment, and supplies which are required to carry out effective patient care and create an optimum physical environment
• Initiate and actuate improved methods of services and direct their implementation
• Prepare department budgets for personnel, operating expenses, and capital equipment, and responsible for the fiscal operation of the department
• Works with and communicates information appropriately and clearly to Clinical Operations subdepartments (health center staff, care coordination staff, data and analytics, etc.) administration (finance, IT, EHR support, etc.)
• Actively works to problem-solve issues with lab specimens, lab equipment, vendors, couriers, and lab personnel.
• Consult other departments, as appropriate, to collaborate in patient care and performance improvement activities
• Establish and maintain standards of performance and ensure competency and appropriate licensure of personnel
• Responsible for ensuring all lab personnel complete required trainings, including lab specific trainings and PPFA trainings.
• Promote effective intradepartmental relationships
• Initiate, interpret and enforce Laboratory Services procedures and maintain and interpret PPNorCal policies and procedures
• Responsible for providing 24/7 functionality of Laboratory Service
• Role-models and provides Leadership toward the implementation of PPNorCal's Diversity, Equity, and Inclusion plan, including creating time and space monthly to discuss the DEI curriculum
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position will supervise all PPNorCal Clinical Laboratory staff, to include clinical lab scientists and laboratory administrative support staff.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor of Science Degree in Medical Technology, Biology, or Chemistry
• Previous experience as a Lead CLS or Technical Supervisor preferred
• 3-5 years of clinical laboratory operations experience in a moderate or high-complexity lab required
• Experience working with Hologic Panther preferred
• Experience working as a CLS in microbiology or molecular chemistry lab preferred
• Experience with LABDAQ preferred
• Must have experience with regulatory and accreditation of laboratory operations, preferably CLIA, COLA, CAP, and AABB

Pay Range: Planned Parenthood Northern California (PPNorCal) supports California's new law (SB 1162) enhancing pay transparency. This new law requires employers with 15 or more employees to include a pay range in job postings. The pay range reflects the compensation that a new employee can expect to receive if offered employment. Employees with more experience, education, and other qualifying factors may be compensated at a higher rate of pay. The entry pay range for this position is: $133,200 - $165,200 annualized salary.

Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex/gender identity, sexual orientation, national origin, age, disability, income, marital status, or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences.

We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what!

Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STI screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.