Clinical Informatics Specialist

Clinical Informatics Specialist

Location: Chester County Hospital, West Chester, PA
Schedule: Monday-Friday, 8:00 AM-4:30 PM (Onsite)

Position Summary

The Clinical Informatics Specialist assists in the development, implementation, education, support, and adoption of clinical information systems and related technologies to optimize care delivery, quality, usability, and efficiency for nurses, providers, and ancillary clinical departments.

Reporting to the Director of Clinical Informatics, this role works closely with informatics colleagues, departmental managers, IT professionals, nurses, providers, and clinical staff throughout the organization. The position supports implementation and optimization of clinical information systems while promoting end-user adoption and workflow transformation to improve quality, safety, efficiency, and service across the continuum of care.

Success in this role requires strong relationship-building skills, the ability to drive clinical transformation initiatives, and expertise in healthcare informatics to maximize the value of implemented systems.

Key Responsibilities

Onboarding

• Collaborate with provider credentialing, nursing credentialing, HR, and staff development teams to ensure a smooth onboarding experience for clinical staff.
• Train providers, nurses, and other clinicians on hospital clinical systems and mobile applications.
• Support clinician efficiency through EHR personalization and workspace optimization.

End User Support

• Provide on-site, at-the-elbow support and clinical rounding during business hours.
• Participate in a rotating 24/7 on-call support schedule for urgent patient care issues.
• Analyze user issues, submit enhancement and break-fix requests, monitor progress, and escalate as needed.
• Follow up to ensure issues are resolved thoroughly and satisfactorily.
• Recommend innovative solutions to operational challenges and process improvements.

Clinical Informatics Champion

• Support initiatives related to Magnet®, Joint Commission Disease Specific Certification, Nursing and Provider Councils, quality improvement, and evidence-based practice.
• Participate in organizational committees, councils, and task forces.
• Advocate for end users by identifying and communicating the impact of proposed changes.
• Review, recommend, and implement policy and procedure updates to improve workflow and patient safety.

Clinical Engagement

• Engage stakeholders in discussions regarding new functionality, configuration, screen design, and reporting decisions.
• Support development of CPOE, clinical documentation, clinical pathways, and associated performance metrics.
• Provide workflow re-education and coaching to clinicians when needed.

EHR Optimization

• Drive innovation, process improvement, and workflow redesign initiatives.
• Evaluate and recommend Clinical Decision Support tools and other informatics solutions.
• Identify and remove barriers to EHR adoption and effective utilization.

Testing and System Implementation

• Coordinate testing for new functionality, upgrades, optimizations, enhancements, and monthly release changes.
• Develop comprehensive testing scripts and validate system functionality.
• Document issues identified during testing and coordinate resolution efforts.
• Participate in application installations, upgrades, and system checkouts.

Project Leadership

• Lead and participate in multidisciplinary local and enterprise informatics projects.
• Promote cost-effective care delivery and resource utilization through technology solutions.
• Identify project risks, scope changes, resource needs, and implementation obstacles.
• Evaluate application impacts and timelines across stakeholder groups.
• Collaborate with external vendors as needed.

Documentation Management

• Maintain project documentation, process maps, flowcharts, meeting minutes, and decision logs.

Transitions of Care

• Develop and support processes that strengthen collaboration between Chester County Hospital and community providers, rehabilitation facilities, skilled nursing facilities, home health agencies, and referring organizations.

Professional Development

• Maintain and advance expertise in clinical informatics through continuing education, professional literature, networking, and participation in professional organizations.
• Collaborate with Penn Medicine and external healthcare colleagues to advance informatics best practices and improve patient care delivery.

Qualifications

Required

• Bachelor's, Master's, or Medical Degree in Nursing (RN), Medicine (MD, DO, PA, NP)or Informatics or another clinical discipline such as Physical Therapy or Respiratory Therapy.
• Minimum of 3 years of clinical experience as a nurse, physician, advanced practice provider, or in clinical informatics preferred.
• Strong communication, collaboration, and change management skills.

Preferred Licenses, Certifications, and Credentials

• CPR Certification.
• Informatics Certification (or ability to obtain within two years).
• Epic Clinical Informatics Certification (or ability to obtain within two years).
• Epic Credentialed Trainer/Educator Certification in one or more of the following modules (or ability to obtain within one year of hire):
  • ClinDoc
  • OpTime
  • Stork
  • Cupid
  • ASAP

Preferred Experience

Experience with one or more of the following applications:

• Provation
• Epic Link
• CPN
• Haiku
• Canto
• Rover
• MModal