Apply Description Purpose To provide comprehensive educational and clinical customer support to effectively implement VitalConnect's solutions into customer sites. Territory coverage: New England and New York.
Responsibilities Supporting field personnel by providing onsite and virtual clinical education and training through presentations and demonstrations about merits and proper clinical usage of company products.
Collaborating with various departments within customer organization to implement onsite clinical evaluations to ensure clinical acceptance of all technological devices.
Educating customers on the merits, proper clinical procedures, and usages of clinical devices.
Establishing and sustaining effective relationships with external customers while working with sales teams to drive clinical value.
Developing and delivering a customized training and support plan for VCI solutions at customer sites.
Ongoing customer support either in person or by phone/video conference.
Submitting detailed documentation while onsite at customer accounts within designated time frame.
Maintaining product knowledge as product operations and/or features change.
Assisting in various internal projects as assigned.
Requirements Qualifications Willing and able to travel up to 75%.
Excellent written and verbal communication, along with strong analytical, interpersonal and organizational skills.
The ability to successfully manage multiple priorities in a fast-paced environment.
The ability to work independently or as a team player in cross-functional projects.
Extensive judgement and experience to plan and accomplish goals.
Friendly and approachable presence; enjoys developing relationships at all levels of the organization.
Proficiency in Microsoft Office and other computer software.
Passion for making a positive change in people's lives.
Preferred Qualifications Bachelor's degree preferred.
Degree in nursing or related field preferred; valid unrestricted nursing license issued within the U.S.
Certification from an accredited cardiac training program or a minimum of 2+ years in cardiac related training.
Prior or current critical care or telemetry experience.
Knowledge of Good Clinical Practice (GCP) and ECG rhythm interpretation.
Salary & Benefits The estimated hiring salary range for this position is $60,750 - 67,500. * The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401K retirement plan.