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Clinical Education Specialist II

Globus Medical, Inc.

San Diego, CA

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JOB DETAILS
SKILLS
Best Practices, Business Practices, Capacity Allocations, Clinical Information, Clinical Support, Clinical Training, Coaching, Communication Skills, Corporate Policies, Cross-Functional, Customer Relations, Customer Support/Service, Customer Training, Depth Perception, Detail Oriented, Field Sales, Government Regulations, Healthcare, Healthcare Providers, Interpersonal Skills, Lift/Move 25 Pounds, Maintain Compliance, Medical Products, Organizational Skills, Patient Care, Philosophy, Physical Demands, Post-Sales, Quality of Life, Regulations, Regulatory Compliance, Robotics, Sales, Sales Support, Surgical Procedures, Systems Administration/Management, Team Player, Technical Delivery, Time Management, Train-the-Trainer, Training Program, Training/Teaching, Willing to Travel
LOCATION
San Diego, CA
POSTED
30+ days ago
At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.


Position Summary:


The principal objective of the Clinical Education Specialist I is to train surgeon customers and the sales force on the Imaging, Navigation and Robotics product lines based on customer needs to improve patient outcomes. This includes both Spine applications. Core job responsibilities will also include conducting continuing clinical education and product training for the field-based support teams as well as corporate-based employees and assisting with customer activities in the field. This requires knowledge of the operating room and working within a team to support selling and training activities.


Essential Functions:


+ Deliver training for surgeons, OR staff, and Globus field sales and clinical teams both in-market and at Globus lab locations for the Excelsius Spine application

+ Conduct welcome calls with sales team to determine new surgeon customer’s goals, establish appropriate timelines, and facilitate understanding of the training process post-sale of the Excelsius platform at their account

+ Maintain product knowledge and contribute to training program improvements

+ Provides educational support for new surgeons, OR staff and administrators during INR system installations

+ Participates in the Train-the-Trainer process and act as a best-practice coach to Globus field team members

+ Conduct routine case observations in the field to foster continued clinical acumen

+ Monitor team email account to assist sales team with scheduling of surgeon training

+ Support Clinical Education Specialist III, Sr. Clinical Education Specialist, and Clinical Education Manager as needed.

+ Maintain training logs, compliance documents and usage reports

+ Answer surgeon’s questions

+ Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.

+ Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role

+ Represents the company in a professional manner and upholds the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties

+ Performs other duties as assigned


_Reasonable accommodations may be made to enable individuals with disabilities to perform these_ _essential_ _functions._


Qualifications:


+ Bachelor’s Degree preferred

+ Minimum of 2 years’ clinical support or relevant experience in the healthcare industry, spine, cranial, and/or navigation and robotics experience is a plus

+ Possess a passion for training and education

+ Strong interpersonal and communication skills, including, but not limited to the ability to work with cross-functional teams

+ Attention to detail

+ Strong time management and organizational skills

+ Ability to learn complex technical and clinical information quickly

+ Comfortable in surgical or high-pressure environments

+ Ability to travel up to 60% of the time and works occasional Saturdays


Physical Demands:


The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


+ Required to sit; climb or balance; and stoop, kneel, crouch or crawl

+ Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds

+ Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus


Our Values:


Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.


+ Passionate about Innovation : Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.

+ Customer Focused : We listen to our customers’ needs and respond with a sense of urgency.

+ Teamwork : Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.

+ Driven : We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.


Equal Employment Opportunity:


Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.


Other Duties:


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About the Company

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Globus Medical, Inc.