Clinical Director

Position Title:  Clinical Director
Reports To:      Chief Executive Officer
Department:    Bloom at PPRC
FSLA Status:     Full-time/Exempt

Position Summary

The Clinical Director provides strategic and day-to-day leadership of Bloom Behavioral Health's (Bloom at PPRC) clinical services. The role is accountable for maintaining Joint Commission Accreditation standards, clinical quality, supervision, service delivery, documentation, risk management, provider performance, and the continued development of client-centered, ethical, compliant, and sustainable system of care.

As the senior clinical leader, the Clinical Director partners with the CEO and cross-functional leadership to strengthen clinical systems, develop staff, improve client access and outcomes, and align clinical operations with organizational goals.

Core Responsibilities

Clinical Leadership, Supervision & Staff Development

• Lead the clinical department and establish clear standards for clinical practice, supervision, treatment planning, documentation, client engagement, and continuity of care.
• Provide oversight and support to clinical staff ensuring supervision, case consultation, competency development, and performance follow-up occur consistently and are appropriately documented.
• Serve as a clinical resource for complex cases, treatment barriers, clinical risk, crisis response, mandated reporting, and appropriate levels of care.
• Participate in recruitment, selection, onboarding, retention, and professional development of clinical staff and interns.
• Assess clinical staffing, capacity, and caseload distribution and recommend adjustments to support quality service delivery and organizational sustainability.

Clinical Productivity, Service Delivery & Direct Care

• Establish and monitor clinical productivity expectations with the CEO and Director of Operations, using caseload, scheduled/completed services, cancellations, no-shows, client engagement, and capacity data to identify trends and corrective strategies.
• Maintain a limited direct service caseload of approximately 5-10 clients to support continuity of care and provide clinical coverage when operationally necessary, including planned coverage for vacations, call-offs, or program/service needs.
• Monitor referral flow, clinician caseload utilization, and service opportunities across applicable office, school, home, community, telehealth, group, and program settings.
• Identify barriers affecting access, productivity, or service delivery and work with leadership to implement timely, practical solutions.

Clinical Productivity, Service Delivery & Direct Care

• Establish, communicate, and monitor clinical productivity expectations in collaboration with the CEO and Director of Operations.
• Review provider productivity, caseload size, scheduled services, completed services, cancellations, and no-show trends.
• Identify clinicians who are below productivity expectations and develop appropriate improvement strategies.
• Monitor whether staff caseloads provide sufficient opportunities to meet established productivity expectations.
• Evaluate barriers affecting service delivery and work with leadership to develop solutions.
• Ensure clinical staff are appropriately utilizing available service opportunities across office, school, home, community, telehealth, and program settings when applicable.
• Monitor clinical capacity and make recommendations regarding referrals, assignments, staffing, and expansion.

Assessments, Documentation, Risk & Quality

• Oversee the quality and timeliness of diagnostic assessments, individualized treatment plans and reviews, progress notes, outcome measures, discharge documentation, and other required clinical records.
• Ensure services are clinically appropriate, medically necessary, consistent with client assessments and treatment plans, and responsive to changes in risk or level-of-care needs.
• Monitor high-risk and clinically complex cases; support appropriate crisis intervention, safety planning, discharge, transition, and continuity-of-care practices.
• Partner with President & CEO on audits, accreditation, regulatory and payer reviews, corrective actions, staff competencies, and continuous quality improvement while maintaining clear separation between clinical implementation and independent quality oversight.
• Address recurring clinical or documentation deficiencies through coaching, corrective strategies, accountability, and follow-through.

Clinical Program Development & Cross-Functional Leadership

• Evaluate existing clinical services and recommend improvements, new programs, groups, specialties, service lines, staffing models, and growth opportunities.
• Collaborate with the President & CEO to ensure agency programs maintain appropriate clinical components, treatment, alignment, and continuity of care.
• Serve as an active member of the Leadership Team and provide clinical performance data, trends, recommendations, and emerging risks to the President & CEO.
• Collaborate cross-functionally with other departments on staffing, resources, scheduling, systems, training, productivity, quality improvement, and strategic initiatives.
• Maintain clear communication between clinical leadership and other departments and contribute to organizational strategic planning and implementation of agency goals. 

Minimum Qualifications

• Master's degree in Counseling, Social Work, or another behavioral health discipline from an appropriately accredited institution.
• Current independent behavioral health license in the State of Ohio appropriate to the position.
• Minimum five years of post-graduate behavioral health experience, including demonstrated clinical supervision or leadership experience.
• Demonstrated expertise in assessment, treatment planning, clinical documentation, crisis intervention, risk management, professional ethics, confidentiality, and scope-of-practice requirements.
• Strong leadership, communication, organization, problem-solving, conflict-resolution, and data-informed decision-making skills.

Preferred Qualifications

• Ohio supervisory designation, such as LPCC-S or LISW-S.
• Three or more years of formal clinical leadership or management experience.
• Experience in community behavioral health, Medicaid-funded behavioral health services, multidisciplinary teams, and electronic health record systems.
• Experience with outpatient therapy, CPST, TBS, Day Treatment, group, school-based, or similar behavioral health programming.
• Experience with Joint Commission accreditation, quality improvement, clinical EHR systems development, provider performance improvement, and organizational change.

Key Competencies

Clinical leadership and judgement • Staff supervision and development • Accountability and performance management • Treatment planning and documentation • Clinical risk management • Regulatory and ethical decision-making • Data-informed decision-making • Communication and conflict resolution • Strategic thinking and program development • Cross-functional collaboration

Authority & Accountability

The Clinical Director has authority to direct clinical practice, supervision, clinical workflows, treatment planning, documentation standards, client assignment, clinical performance expectations, and clinical service delivery within the scope established by the CEO.

Operational matters involving expenditures, staffing resources, technology, scheduling systems, administrative processes, or budget changes are coordinated with the President & CEO as appropriate. The Clinical Director is expected to identify concerns early, develop solutions, establish accountability, and follow issues through resolution.

Work Environment

This role requires regular interaction with clinical staff, agency leadership, clients, community partners, and other stakeholders. The Clinical Director is expected to maintain a visible and accessible leadership presence and may work across office, school, community, telehealth, and program settings. Schedule flexibility may be required based on clinical, supervisory, or organizational needs.