Clinical Director (Home Care Intake & Client Services)
Salary: Competitive, based on experience
Overview
We are seeking a warm, confident, and clinically experienced leader to serve as our Clinical Director focused on client intake, assessments, and service onboarding. This role is ideal for a nurse, social worker, or clinician with hospice, assisted living, or home care experience who thrives at the intersection of clinical care, relationship-building, and consultative sales.
You will be the first clinical point of contact for prospective clients and families—guiding them through one of the most important decisions they will make. The ideal candidate is compassionate yet assertive, professional, detail-oriented, and comfortable discussing care plans, pricing, and securing service agreements.
Key Responsibilities
- Serve as the clinical lead for all new client intake and onboarding
- Respond promptly to inbound inquiries from prospective clients and families
- Conduct consultative conversations to assess care needs and recommend appropriate services
- Perform in-home client assessments and develop initial care plans
- Confidently present service options, pricing, and secure client agreements/deposits
- Drive conversion of qualified leads into active clients
- Oversee the full onboarding process, including clinical documentation and intake paperwork
- Ensure compliance with all clinical and regulatory requirements during intake
- Case Management- responsible for all client's receiving quality care
- Responsible for maintaining up to date care plans as client's conditions progress
- Collaborate with care coordination and scheduling teams to ensure smooth service start
- Provide early-stage follow-up to ensure client satisfaction and continuity of care
- Maintain accurate and timely records in CRM and clinical systems
Qualifications
- Clinical background required (RN, LPN, MSW, or related field strongly preferred)
- 3+ years of experience in home care, hospice, assisted living, or healthcare services
- Proven success in intake, admissions, or consultative sales within a healthcare setting
- Strong ability to build trust quickly with families in sensitive situations
- Comfortable discussing pricing, collecting deposits, and closing service agreements
- Experience completing clinical assessments and onboarding documentation
- Excellent communication, organization, and follow-through
- Tech-savvy with CRM or client management systems
- Valid driver’s license and reliable transportation (company vehicle available for visits)
Who You Are
- Warm and empathetic, yet confident and decisive
- Professional and polished in both clinical and customer-facing settings
- Comfortable balancing clinical integrity with business goals
- Skilled at guiding families through emotionally complex decisions
- Motivated by both helping others and achieving results
Why Join Us
- Competitive salary (based on experience)
- Paid Time Off (PTO)
- Dental and Vision Insurance
- Company vehicle available for all client visits
- Supportive, mission-driven environment
- Opportunity to play a key leadership role in a growing organization
- Make a meaningful impact on clients and families every day
Right at Home’s mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn’t do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.
That’s where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.
To our care team members, we commit to deliver the following experiences when you partner with Right at Home:
- We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
- We promise to coach you to success. We’re always available to support you and offer you tips to be the best at delivering care to clients.
- We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
- We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.