As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.

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Job Description

Job Description

The UCC Coordinator-RN provides clinical leadership, operational coordination, staff development, and direct patient care within Urgent Care Center (UCC) operations. Working collaboratively with providers, practice leadership, and clinical staff, this role supports the delivery of high-quality, patient-centered care while ensuring efficient daily operations.

The UCC Coordinator-RN serves as a clinical resource and lead for nursing and support staff, coordinates workflow and staffing needs, assists with onboarding and training, and leads ongoing education and competency development initiatives. This position promotes quality patient outcomes, regulatory compliance, professional growth, operational excellence, and a positive patient experience. The role maintains direct patient care responsibilities and may travel between Urgent Care locations to provide clinical and operational support as needed.

Ability to travel between assigned Urgent Care locations as needed.

Essential Responsibilities

Clinical Leadership

• Serves as the clinical lead and resource for nursing and support staff across assigned Urgent Care Centers.
• Assists providers with clinical assessments, treatments, procedures, and patient care activities.
• Promotes adherence to evidence-based practice, infection prevention standards, clinical protocols, and organizational policies.
• Supports quality improvement, patient safety, risk management, and regulatory compliance initiatives.
• Assists with competency validation and clinical skill development of staff.
• Serves as a role model for professional nursing practice, teamwork, and patient-centered care.
• Provides guidance and support in addressing clinical concerns, workflow issues, and patient service challenges.

Operational Coordination

• Coordinates daily clinic operations, staffing assignments, and patient flow to optimize efficiency and access to care.
• Collaborates with operational leadership to identify, address, and resolve workflow and service delivery challenges.
• Supports clinic performance goals related to patient satisfaction, quality outcomes, throughput, and operational effectiveness.
• Assists with staffing coverage and resource allocation across multiple Urgent Care locations as needed.
• Monitors clinic readiness, equipment functionality, medical supplies, and inventory levels to ensure uninterrupted operations.
• Promotes a culture of exceptional customer service and patient experience.
• Assists with implementation of new workflows, operational initiatives, and process improvement efforts.

Clinical Education and Professional Development

• Supports orientation and onboarding of newly hired clinical staff.
• Develops, coordinates, and facilitates ongoing educational programs for nursing and support staff.
• Identifies training needs and creates learning opportunities to support clinical excellence and career development.
• Conducts and supports annual competency assessments, skills validations, and continuing education requirements.
• Provides training related to new equipment, clinical workflows, policies, procedures, and evidence-based practices.
• Facilitates cross-training initiatives to improve workforce flexibility and operational effectiveness.
• Serves as a mentor, coach, and resource for clinical and support team members.
• Partners with operational leadership to foster a culture of continuous learning and professional growth.
• Encourages specialty certification attainment and participation in professional development opportunities.

Direct Patient Care

• Provides direct nursing care to patients across the lifespan, including pediatric, adolescent, adult, and geriatric populations.
• Performs patient assessments, care planning, implementation, and evaluation consistent with professional nursing standards and scope of practice.
• Administers treatments, medications, and procedures as ordered and appropriate to the urgent care setting.
• Ensures accurate, complete, and timely documentation within the electronic medical record (EMR).
• Communicates effectively with patients, families, providers, and interdisciplinary team members.
• Demonstrates competency in caring for patients with acute illnesses, injuries, and urgent care needs.
• Responds appropriately to medical emergencies and assists in coordinating emergency interventions when necessary.

Education

Graduate of an accredited school of nursing required

Bachelor of Science in Nursing (BSN) preferred

Experience

Minimum of one (1) year of experience as a Registered Nurse required

Experience providing direct patient care in an ambulatory care, urgent care, emergency department, physician practice, or comparable clinical setting required

One (1) year of lead, charge nurse, supervisory, preceptor, educator, or coordinator experience preferred

Experience with staff onboarding, education, competency validation, and workflow coordination preferred

Experience in urgent care operations and patient flow management preferred

Licensure and Certifications

Registered Nurse Licensure in Virginia and/or West Virginia, based on the state of work assignment and practice. Registered Nurse must hold either:

• A current multistate (compact) RN license issued by the nurse’s state of residency (RNs have 60 days after relocating to a new state to apply for a multistate (compact) RN license in their new state of residency); or

• A current single‑state RN license issued by Virginia and/or West Virginia, as applicable based on the location(s) where the Registered Nurse will be providing services.

Basic Life Support (BLS) certification through the American Heart Association required

Valid driver's license and reliable transportation required
 

Qualifications

Demonstrated leadership, communication, and interpersonal skills.

Ability to lead, motivate, and support teams in a fast-paced clinical environment.

Knowledge of infection prevention, patient safety, and healthcare regulatory standards.

Ability to prioritize, organize, and effectively manage multiple responsibilities.

Strong critical thinking, clinical judgment, and problem-solving skills.

Ability to function independently and collaboratively within a multidisciplinary care team.

Strong customer service and patient relations skills.

Ability to maintain confidentiality and professional standards.

Proficiency with electronic medical records and standard business technology applications.

Knowledge of clinic workflow management, staffing coordination, and operational processes.

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.