The Care Now Clinic Coordinator is the subject matter expert (SME) and takes an active and proactive role in the day-to-day operations of the urgent care clinic.
JOB DUTIES AND RESPONSIBILITIES:
Serves as the SME effectively troubleshoot any problems (patient, staff or company) that arise in the day-to-day functioning of the office in a timely manner.
Acts as liaison between the clinic staff and the Practice Administrator.
Maintains staff schedules and troubleshoots all scheduling difficulties or special requests in a timely manner.
Manages and maintains patient flow throughout urgent care clinic experience.
Assists in training new staff and coverage as needed within the clinic.
Travels throughout the Network as well as to other SLUHN contracted employers for onsite services.
Possess skills and knowledge to perform daily clinical functions and workflow- including but not limited to system registration, epic registration, pre-employment physicals, fit for duty and other testing as they relate to Care Now and Occupational Medicine Services.
Other duties as assigned.
PHYSICAL AND SENSORY REQUIREMENTS:
Sit up to 2 hours per day; 1 hour at a time. Stands for up to 10 hours per day; 8 hours at a time. Walk 6 hours per day; 10 minutes at a time. Consistently lift, carry and push objects up to 10 lbs. Occasionally lift, carry and push objects up to 75 lbs. Transports patients weighing up to 250 lbs. via wheelchair, bed and/or stretcher. Frequently stoop and bend. Frequently reach above shoulder level. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation, high and low frequencies. Must be able to see as relates to general, near, far, color, and peripheral vision.
EDUCATION:
High school diploma or equivalent required. Graduate of an accredited MA program preferred or minimum of 3-5 years of clinical experience.
TRAINING AND EXPERIENCE:
Experience with medical terminology and prior experience working in a medical office preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is a regional network of hospitals, physicians and other related organizations providing care primarily in Lehigh, Northampton, Monroe, Carbon, Schuylkill, Bucks, Montgomery and Berks counties in Pennsylvania and Warren County in New Jersey.
The Network provides services at more than 150 sites. St. Luke's University Health Network is comprised of six hospital sites. The Network includes:
Areas of exceptional medical expertise include:
St. Luke's offers an exceptional benefit plan for employees. Our values are reflected in all we do for patients, each other and the community:
Pride - We take pride in our accomplishments and in our organization.
Caring - We show consideration for others and their feelings. We treat others as we want to be treated.
Respect - We recognize the value, diversity and importance of each other, those we serve and the organization.
Accountability - We are responsible to make decisions and solve problems in a timely and effective manner.
Flexibility - We adapt to the changing needs and expectations of those we serve.
Teamwork - We work together to improve quality.
The mission of St. Luke's University Health Network is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.