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Associate Patient Care Coordinator Optum
GREENSBURG, PAToday
| Location | Indiana, PA |
Essential Duties and Responsibilities
In this role you will be:
Cardiovascular Registries and Data Management
Coordinates and maintains departmental participation in applicable cardiovascular registries.
Responsibilities include:
Coordinate data collection, validation, submission, and follow-up for cardiovascular registries, including:
CathPCI Registry
ICD Registry
Chest Pain Center/Chest Pain Registry requirements
Ensure registry data is accurate, complete, timely, and consistent with medical record documentation.
Collaborate with physicians, nurses, cardiovascular staff, medical records, quality, and information technology personnel to resolve data discrepancies.
Monitor registry performance measures and identify trends or opportunities for improvement.
Communicate registry results and performance trends to appropriate department and organizational leadership.
Maintain knowledge of registry specifications, definitions, reporting requirements, and changes in standards.
Registry Audits and Quality Data Validation
Provides leadership and coordination for registry audits and external data validation activities.
Coordinate preparation for Q-Centrix and other applicable registry audits.
Ensure required documentation and supporting medical records are available for audit.
Review registry data for accuracy and completeness prior to submission.
Investigate identified discrepancies and coordinate corrective action.
Daily Department Operations
Staffing and Scheduling
Coordinate daily staffing assignments based on patient volume, procedural requirements, staff competencies, call responsibilities, and patient acuity.
Assist with staff scheduling, time-off requests, call schedules, and schedule adjustments.
Assist with contingency planning for unexpected staffing or volume changes.
Provider Scheduling
Coordinate physician/proceduralist schedules in collaboration with physicians, APPs, anesthesia, and other applicable departments.
Promote efficient utilization of procedural rooms and resources.
Identify scheduling conflicts and facilitate resolution.
Department Audits
Conduct routine clinical, operational, safety, documentation, and regulatory audits.
Monitor compliance with departmental policies, procedures, and standards.
Develop or assist with corrective action plans when deficiencies are identified.
Monitor compliance following implementation of corrective actions.
Performance Evaluations
Responsible for employee performance management and annual performance evaluations.
Provide timely feedback regarding employee performance, professional development, and competencies.
Identify performance concerns to develop appropriate improvement plans.
Recognize and support high-performing staff.
Orientation and Training
Coordinate and/or facilitate orientation for new Cardiac Catheterization Laboratory personnel.
Coordinate ongoing education based on identified departmental needs, changes in technology, procedures, policies, and standards.
Support continuing education and professional development opportunities.
Develop, coordinate, and maintain competency validation processes for Cardiac Catheterization Laboratory personnel.
Ensure staff competencies are validated initially and at required intervals.
Maintain documentation of required competencies.
Quality Improvement and Performance Improvement
Provides leadership and coordination for quality improvement and performance improvement activities within the Cardiac Catheterization Laboratory.
Monitor departmental quality and performance metrics.
Identify trends, opportunities, and areas requiring improvement.
Coordinate quarterly quality/performance improvement meetings.
Prepare agendas, reports, dashboards, and supporting data for quarterly meetings.
Provide monthly updates regarding quality indicators, registry performance, operational metrics, and ongoing improvement initiatives.
Lead or participate in performance improvement activities using appropriate improvement methodologies.
Collaborate with physicians and interdisciplinary teams to address identified quality or patient safety concerns.
Monitor outcomes associated with performance improvement initiatives.
Develop and implement action plans when performance does not meet established targets.
Promote a culture of continuous improvement and accountability.
Potential areas of focus may include:
Door-to-balloon time
Procedure delays
Procedure cancellations
Contrast-related complications
Acute kidney injury
Bleeding and vascular complications
Medication safety
Radiation safety
Infection prevention
Patient throughput
Patient experience
Procedural efficiency
Mortality and morbidity
Readmissions
Appropriate utilization of resources
Materials Management
Provides oversight and coordination of procedural supplies and materials utilized by the Cardiac Catheterization Laboratory.
Procedural Supplies
Monitor inventory levels and availability of procedural supplies.
Coordinate ordering and utilization of supplies to maintain appropriate inventory while minimizing waste.
Maintain familiarity with supplies used for:
Cardiac procedures
Peripheral vascular procedures
Electrophysiology procedures
Pacemaker procedures
ICD procedures
Ensure appropriate supplies are available for scheduled and emergent procedures.
Coordinate and/or oversee restocking of procedural supplies.
Monitor expiration dates, storage requirements, and appropriate rotation of inventory.
Value Analysis
Participate in the Value Analysis Team and product review processes.
Coordinate clinical review of new products and technologies.
Gather staff and physician feedback regarding product performance.
Evaluate products based on quality, clinical effectiveness, safety, standardization, utilization, and cost.
Budget Management
Supports the Manager and cardiovascular leadership in the development, monitoring, and management of departmental budgets.
Operating Budget
Assist with development and monitoring of the Cardiac Catheterization Laboratory operating budget.
Monitor staffing, supply, equipment, and other operating expenses.
Review monthly financial reports and identify significant trends.
Capital Budget
Assist with development of the annual capital budget.
Identify equipment replacement and technology needs.
Develop supporting information and justification for capital requests.
Budget Variances
Monitor and investigate significant budget variances.
Identify contributing factors and develop corrective strategies.
Equipment Management
Coordinates the ongoing assessment, maintenance, utilization, and replacement of Cardiac Catheterization Laboratory equipment.
Equipment Procurement
Assess departmental equipment needs based on clinical requirements, patient volume, technology changes, equipment condition, and staff feedback.
Coordinate implementation and staff education related to new equipment.
Service Agreements
Monitor equipment service agreements and warranties.
Coordinate with Biomedical Engineering, Information Technology, vendors, and other appropriate departments regarding equipment issues.
Track service concerns and follow up to ensure timely resolution.
Equipment Assessment
Conduct routine assessment of existing equipment for functionality, safety, reliability, and clinical appropriateness.
Identify aging, obsolete, or frequently malfunctioning equipment.
Preventive Maintenance
Monitor compliance with required preventive maintenance schedules.
Collaborate with Biomedical Engineering and vendors to ensure required maintenance is completed.
Clinical Leadership and Patient Safety
Serve as a clinical resource and role model for Cardiac Catheterization Laboratory staff.
Support safe patient identification, medication administration, procedural verification, and handoff processes.
Promote compliance with infection prevention, radiation safety, contrast safety, emergency preparedness, and patient safety standards.
Participate in review of adverse events, near misses, safety concerns, and procedural complications.
Promote a culture in which staff are encouraged to identify and report on safety concerns.
Maintain current knowledge of cardiovascular procedures, technology, professional standards, and regulatory requirements.
Regulatory, Accreditation, and Compliance
Support compliance with applicable regulatory and accreditation standards.
Assist with preparation for regulatory, accreditation, certification, and internal audits.
Maintain departmental readiness for surveys and inspections.
QUALIFICATIONS
Required:
EDUCATION:
BSN preferred
Additional education or certification related to cardiovascular services, leadership, or healthcare management preferred.
EXPERIENCE:
Minimum of [3-5] years of clinical nursing experience, preferably in cardiac catheterization, cardiovascular procedural services, critical care, emergency care, or a related specialty.
Previous charge nurse, clinical coordinator, educator, or supervisory experience preferred.
Experience with cardiovascular registries and quality improvement preferred.
Experience with CathPCI, ICD, Chest Pain Center, or related cardiovascular quality programs preferred.
Experience with staff education, competency validation, performance improvement, and regulatory readiness preferred.
LICENSURE/CERTIFICATION:
BLS certification required
ACLS certification and dysrhythmia required
Licensure as an RN in Pennsylvania
Registered Cardiovascular Invasive Specialist (RCIS) certification preferred
Additional cardiovascular or specialty certification preferred.