Clinical Coordinator - Medical Assistant or LPN
POSITION SUMMARY:
Under the general direction of the Medical Director, the Clinical Coordinator supports the wellbeing of all Family Health Center patients by ensuring timely communication, action, and follow up on a wide variety of patient related concerns. The Clinical Coordinator functions as a liaison between patients and members of the care team through communication (via phone, fax, electronic health record, in-person, or otherwise), carrying out provider instructions (i.e., communicating lab results, refilling prescriptions, etc.), and maintaining meticulous documentation.
DUTIES AND RESPONSIBILITIES:
- Collaborate with internal and external care team members to promote patient safety and to optimize patient health outcomes.
- Prioritize tasks based on patients' immediate needs and organizational priorities.
- Answer patient phone calls, gather patient-reported information, and orchestrate timely follow up on a wide variety of patient needs.
- Support the patient care team by maintaining accurate patient records, sending and receiving faxes, and following up on patient-centered tasks such as medication refill requests.
- Notify patients of lab results (both normal and abnormal results, as indicated and under ,the direction of a provider).
- Document clinical actions in the electronic health record (EHR) and organize documentation so that p tient records are accurate, complete, and accessible.
- Utilize the EHR to schedule appointments, communicate with members of the care team, and provide patient education and/or recommendations as outlined by a provider.
- Support and adhere to administrative and clinical policies and procedures.
- Function as a patient advocate.
- Participate in routine competency training, in-service education, and departmental meetings.
- Seek clarification regarding patient concerns and/or care team instructions, as indicated.
- Serve on committees or special teams, as designated by supervisor.
- Participates in organization- and department-specific continuous quality improvement initiatives.
- Assist with the orientation of new personnel.
- Adhere to all local, state, and federal laws and regulations.
- Perform other related work, as assigned.
COMPETENCIES:
Collaboration
- Be willing to make decisions, resolve conflicts, and complete work assignments in a timely manner.
- Effectively communicate both verbally and non-verbally to a wide variety of audiences.
- Welcome feedback and contribute to a positive, team-oriented environment.
- Actively participate in meetings by using listening skills and keeping an open mind.
- Give recognition to others for excellent quality care and/or customer service.
- Act as a team player; be willing to support other staff members
Commitment
- Act as a self-starter, demonstrating a willingness to identify problems and seek solutions.
- Complete tasks correctly and on time.
- Develop strategies to achieve organizational goals and objectives.
- Meet challenges with resourcefulness, generate suggestions for improving work, and develop innovative approaches and ideas.
Moral Character
- Exhibit an appreciation for cultural diversity.
- Adapt to change and remain flexible while working in a fast-paced environment.
- Demonstrate a willingness to admit and correct mistakes and take responsibility for one's own actions.
- Balance team and individual responsibilities while assessing one's own strengths and weaknesses.
- Exhibit objectivity and an openness to different viewpoints.
- Demonstrate knowledge of company policies.
- Treat others with respect.
- Work ethically and with integrity, upholding organizational values.
- Remain willing to admit and correct mistakes, taking responsibility for one's own actions.
- Promote a positive work environment where individuals feel included. Patient Care
Activities
- Adhere to data security guidelines, including appropriate use of EHR systems and IT resources.
- Uphold values congruent with patient-centered care.
- Solicit input from appropriate stakeholders, explain reasoning for decisions, and use strong interpersonal skills to communicate with others.
- Promote and prioritize both staff and patient safety.
- Maintain patient privacy and confidentiality.
TYPICAL WORKING CONDITIONS:
- The noise level in the work environment is usually moderate to quiet.
- Variable work hours to meet the needs of the organization may be required.
TYPICAL PHYSICAL DEMANDS:
- While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
- The employee is frequently required to stand or sit.
- The employee is occasionally required to walk, reach with hands and arms, and/or stoop.
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
- Regular use of computer screens is expected up to> 75% of the working hours.
QUALIFICATIONS:
- To perform this job successfully, an individual should be able to navigate EHRs and be proficient with medical terminology.
- Must have adequate transportation to be able to commute to any of the Family Health Center sites.
- Able to effectively communicate information and respond to questions and needs of an interdisciplinary team, including patients, medical professionals, and non-clinical staff.
EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES:
- One or more year(s) of related experience and/or training preferred, or equivalent combination of education and experience.
- Bilingual (English and Spanish) desired.
- CMA, RMA, or LPN credentials preferred.
Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.