Title: Behavioral Health Care Manager / Complex Care Manager Location: Ohio (Hybrid Field & Remote) Coverage Area: Must reside in Northwest Ohio Lucas, Fulton, Wood, or Ottawa County Duration: 6 Months Contract to Hire Schedule: Monday Friday | 8:00 AM 5:00 PM EST Travel: 50 60% field-based/member visits | Mileage reimbursed Training Duration: 4 Weeks Training Format: Virtual Classroom & 1-on-1 (Cameras ON Required) Pay Range: $35.00 - $44.00 Per hr on w2.
Position Overview We are seeking an experienced Behavioral Health Care Manager / Complex Care Manager to support care management activities for members with complex physical and behavioral health needs. This role focuses on developing personalized care plans, conducting member assessments, coordinating services, and helping members maintain independence through quality, cost-effective healthcare support. This hybrid role combines field-based member visits with remote documentation and care coordination responsibilities. The ideal candidate will possess strong behavioral health experience, case management expertise, critical thinking skills, and the ability to work independently while managing a flexible schedule.
Position Summary
This role develops, assesses, and facilitates complex care management activities for members with primarily physical and behavioral health needs. The Care Manager collaborates with interdisciplinary teams, providers, caregivers, and community resources to improve member outcomes and ensure members receive appropriate healthcare services and support. The role requires strong case management skills, behavioral health experience, and the ability to independently manage field visits, documentation, and care coordination responsibilities.
Key Responsibilities
Develop and implement individualized care plans for members with complex healthcare and behavioral health needs
Conduct in-person member visits and assessments in the field
Coordinate care management activities to support quality and cost-effective healthcare outcomes
Collaborate with healthcare providers, behavioral health specialists, caregivers, and community resources
Perform ongoing member assessments and monitor progress toward care goals
Identify barriers to care and coordinate appropriate interventions and support services
Educate members and families regarding treatment plans, healthcare resources, and available services
Maintain accurate and timely documentation within required turnaround times
Complete all documentation within 24 hours of member visits
Review member needs, urgent requests, tasks, and care coordination activities daily
Participate in interdisciplinary team meetings and case discussions
Ensure compliance with organizational policies, healthcare regulations, and documentation standards
Support members in maintaining independence and improving overall quality of life
Typical Day in the Role
Log into systems by 8:00 AM to review emails, voicemails, tasks, and urgent member needs
Conduct scheduled member visits in the field
Coordinate care plans and follow-up activities
Complete documentation and case notes remotely from home
Attend meetings and collaborate with internal care teams
Manage personal field schedule independently
Productivity Expectations
5 7 member visits weekly
Documentation completed within 24 hours
Timely completion of assigned processes and trainings
Required Qualifications
Education
One of the following:
Master's Degree in Behavioral Health or Social Work OR
Degree from an Accredited School of Nursing with 2 4 years of related experience
Required Licensure
Must hold one of the following active Ohio licenses:
LCSW
LMSW
LMFT
LMHC
LPC
Note: Ohio is not a compact state.
Required Experience
2 4 years of experience in:
Behavioral Health
Case Management
Home Health
Nursing
Care Coordination
Behavioral health experience is required
Reliable vehicle for weekly travel
Experience working independently in field-based environments
Top 3 Must-Have Skills
Strong computer literacy skills
Microsoft Excel
Word
Teams
Outlook
OneNote
OneDrive
PowerPoint
Internet Explorer/Chrome
Critical thinking and problem-solving abilities
Ability to work independently and troubleshoot effectively
Preferred Qualifications
Behavioral Health Care Management experience
Managed care experience
Home visit assessment experience
Strong communication and interpersonal skills
Flexible and adaptable personality
Team-oriented mindset
Team & Culture
Collaborative and supportive leadership team
Strong employee retention and positive work culture
Focus on teamwork, member advocacy, and quality care delivery
Opportunity to work independently while receiving strong organizational support
Candidate Requirements Snapshot
Must reside in Northwest Ohio (Lucas, Fulton, Wood, Ottawa)
Must be comfortable with field-based member visits
Reliable transportation required
Strong behavioral health and case management experience required