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Clinical Care Coordinator

FLORIDA DERMATOLOGY AND SKIN CANCER CENTERS

  • Winter Haven, FL
  • 13 days ago

    Highlights

    The Clinical Care Coordinator is responsible for coordinating patient care, verifying insurance benefits, obtaining authorizations, communicating treatment plans, and ensuring patients are informed and prepared for upcoming procedures. This position plays a vital role in ensuring patients receive exceptional care from diagnosis through treatment by serving as a key point of communication and support.

    Numbers & Facts

    LocationWinter Haven, FL

    Description

    Florida Dermatology and Skin Cancer Centers is seeking a compassionate, patient-focused Clinical Care Coordinator to join our team. This position plays a vital role in ensuring patients receive exceptional care from diagnosis through treatment by serving as a key point of communication and support.

    This job can be performed out of our Winter Haven and Lake Wales locations 

    The Clinical Care Coordinator is responsible for coordinating patient care, verifying insurance benefits, obtaining authorizations, communicating treatment plans, and ensuring patients are informed and prepared for upcoming procedures. This role requires excellent customer service skills, attention to detail, and the ability to thrive in a fast-paced, high-volume environment.

    Essential Responsibilities

    • Verify insurance eligibility, benefits, and estimate patient out-of-pocket expenses.
    • Obtain prior authorizations for procedures and treatments.
    • Communicate biopsy, pathology, and test results to patients as directed by providers.
    • Explain diagnoses, treatment plans, procedures, and what patients can expect during their visit.
    • Schedule procedures and follow-up appointments.
    • Coordinate referrals to outside specialists when needed.
    • Communicate with patients through telephone calls, intramail, and Klara messaging.
    • Utilize electronic medical records (EMR), Availity, insurance carrier websites, and other practice systems.
    • Provide outstanding customer service with compassion, professionalism, and empathy.
    • Collaborate effectively with providers and team members.
    • Participate in cross-training and assist in other areas of the practice as needed.
    • Maintain accurate patient records and documentation.


    • Qualifications

      • Minimum of 1 year of medical office, clinical care, referral, authorization, or insurance verification experience required.
      • Knowledge of medical insurance, benefits verification, and authorization processes preferred.
      • Strong verbal and written communication skills.
      • Excellent organizational and multitasking abilities.
      • Ability to manage a high call volume while maintaining accuracy and professionalism.
      • Experience with electronic medical records (EMR) and insurance portals preferred.
      • Commitment to teamwork and patient-centered care.

      Schedule


      Full-Time

      • Monday through Friday
      • 7:30 AM to 4:30 PM
      • 30-minute lunch break

      Benefits

      • Health Insurance
      • Dental Insurance
      • Vision Insurance
      • Accrued Paid Time Off
      • Paid Holidays
      • 401(k) Retirement Plan

      Additional Requirements


      • Scrub uniforms are required and must be worn during work hours.
      • Patient care is our highest priority.
      • Must demonstrate compassion, professionalism, and exceptional customer service at all times.

      If you are a motivated healthcare professional who enjoys h

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