Clinical Care Coordinator (Part-Time | RPM & Patient Outreach)

Part-Time | Carrollton, GA / Hybrid-Remote Potential | CareTrack Health

Help patients stay healthier…between doctor visits

At CareTrack, we believe some of the most important care happens between office visits.

Our Clinical Care Coordinators connect directly with patients…helping them stay engaged in their care plan, understand their health trends, and feel supported at home.

This role primarily supports CareTrack's Remote Patient Monitoring (RPM) program, while occasionally assisting with other patient outreach and care coordination initiatives as needed.

This is meaningful work.

You'll be part clinician…
part coach…
part patient advocate…
and a trusted voice patients come to know.

Your outreach can lead to:

earlier intervention
better adherence to care plans
improved health trends over time
fewer hospital visits
healthier, more confident patients

Our Mission

We directly improve patients' quality of life through proactive, consistent support…helping patients stay connected to care, adhere to their provider's plan, and achieve better long-term outcomes.

We help make healthcare more personal…between visits.

How We Work at CareTrack

Our values aren't just words…they show up in every patient conversation, every follow-up, and every outcome we help improve.

C A R E T R A C K

• C – Compassion: We meet patients with empathy and respect
• A – Accountability: We follow through…for patients and teammates
• R – Reliability: Patients and providers count on us
• E – Excellence: We do things the right way
• T – Teamwork: We support one another
• R – Respect: Every interaction matters
• A – Adaptability: We stay flexible and solution-focused
• C – Communication: Clear, honest, timely communication
• K – Knowledge: We learn, improve, and serve better

A Day in the Life

You begin your day reviewing scheduled patient outreach…checking notes, recent vitals, and identifying opportunities to encourage healthier habits or address concerns.

Your first call may be a patient with elevated blood pressure readings. You discuss trends, reinforce the provider's care plan, answer questions, and encourage continued monitoring.

Later, you connect with a patient who's making progress…you celebrate wins, offer encouragement, and help keep momentum going.

Throughout the day, you may:

• Conduct monthly patient outreach calls
• Review monitoring trends and discuss progress
• Reinforce provider care plans
• Help patients understand the importance of consistent readings
• Encourage adherence to medications and healthy habits
• Identify concerns that may need escalation
• Coordinate with internal care teams and providers
• Document conversations clearly and accurately
• Occasionally support broader patient outreach initiatives as needed

At the end of the day…patients feel cared for, supported, and more confident in their health journey.

What You'll Do

• Build trusted relationships with RPM patients
• Conduct proactive outreach and meaningful follow-up
• Encourage adherence to provider care plans
• Review patient progress and outcomes
• Identify changes or concerns requiring attention
• Maintain accurate electronic documentation
• Coordinate with providers and internal teams
• Support patient education and engagement initiatives
• Deliver compassionate, consistent patient experiences

What Success Looks Like

• Patients feel supported and connected
• High-quality, meaningful conversations
• Strong patient engagement and adherence
• Accurate documentation and strong follow-through
• Appropriate escalation of clinical concerns
• Positive impact on long-term patient outcomes

Who This Role Is Not For

This may not be the right fit if you:

• Prefer transactional work over relationship-building
• Dislike frequent phone conversations
• Get drained by patient coaching and encouragement
• Prefer rigid scripts over natural conversation
• Struggle balancing empathy with documentation
• Prefer fast-paced clinical tasks over steady patient connection work

What We're Looking For

• Medical Assistant (MA), CNA, LPN, or similar clinical background preferred
• Strong communication and listening skills
• Compassionate, patient-centered mindset
• Comfortable discussing chronic conditions and care plans
• Organized and detail-oriented
• Comfortable with EHR/documentation systems
• Ability to work independently while staying connected to a team

Preferred experience:

• Primary care / family medicine
• Chronic disease management
• Patient outreach / care coordination
• RPM / CCM / AWV familiarity

Compensation & Growth Opportunity

This role includes performance-based compensation tied to meaningful patient outreach and engagement goals.

Top performers who consistently connect with patients, drive engagement, and deliver exceptional care coordination can significantly increase their earnings.

We reward:

consistency
quality interactions
ownership
follow-through
patient impact

If you're motivated by goals, care deeply about people, and take pride in meaningful work…this role offers strong opportunity to grow.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Short-Term & Long-Term Disability
• Paid Time Off (Vacation, Sick & Public Holidays)
• Life Insurance (Basic, Voluntary & AD&D)

(Adjust benefits eligibility as needed for part-time team members.)

Final Thought

Technology helps monitor health…people help improve it.

If you're clinically minded, compassionate, and love helping people live healthier lives…CareTrack may be the perfect fit.

Join us…and help care happen between visits.