CLINICAL CARE COORDINATOR Ambulatory Care Chelsea Physical Medicine and Rehabilitation

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Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

This position will provide nursing support to patients transitioning out of inpatient rehab as well as outpatient needs within the division of Physical Medicine and Rehab. Care to include patients of Chelsea, Burlington and any ambulatory location within Michigan Medicine where Physical Medicine & Rehab is provided.

Responsibilities*

• Candidate must perform duties independently, be highly motivated and flexible to address the needs of patients and their families.
• Candidate will need to be familiar with internal and external resources for clinical assessment, decision making, and care management.
• Provide nursing care to adult and limited pediatric patients and families in the Physical Medicine and Rehabilitation services (PMR)
• Provide nursing care in collaboration with Physicians, other disciplines, and department colleagues for patients in clinic and via telephone to support efficient and effective management of patients.
• Participate in the coordination of care, including testing, medication management, collaborative planning of care, support of self-management by patients/families, management of emergency situations, etc.
• Provide patient and family education e.g., self-injection, medication management, preoperative and postoperative care, etc.
• Function as a Patient Liaison for the PMR services to help coordinate visits for patients, help determine the service to best meet the patient's needs, and triage for same day/next day urgent visits.
• Provide accurate and timely documentation of nursing care using an electronic medical record (MiChart).
• Participate in quality improvement and LEAN thinking to improve workflow and processes.
• May provide procedure support in collaboration with clinic support staff.
• Provide nursing care for this patient population wherever PMR services are provided.

Expectations

• Demonstrated ability to apply critical thinking skills in daily practice using the nursing process.
• Demonstrated ability to organize and manage multiple interventions simultaneously.
• Demonstrated ability to problem solve in a collaborative manner.
• Demonstrated excellence in written and verbal communication skills.
• Demonstrated proficiency with documenting care in an electronic medical record.
• Demonstrated customer service skills and ability with conflict management.
• Demonstrated advanced critical thinking skills in a complex, fast paced environment.

Required Qualifications*

• Current license to practice as a registered nurse in the State of Michigan.

• Bachelors degree in Nursing OR Associates degree/diploma in Nursing along with a Master's degree in Nursing

• Two (2) or more years of nursing experience (in the last 5 years) in areas relevant to the care of musculoskeletal patients.

• Minimum of 1 year experience specific to Physical Medicine and Rehabilitation patients

• NOTE: Required qualifications must be met by the candidate in order to be interviewed and considered for the position.

RESUME REQUIRED (for both internal & external applicants):

You must attach a complete and accurate resume to be fully considered for this position.

Desired Qualifications*

• Demonstrated experience with telephone triage in a clinic setting.
• One or more years of ambulatory care experience.
• Clinical Certification in a specialty
• Demonstrated ability to plan care for both medical and surgical patients with a multidisciplinary team.

Nursing Specific Info

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

Nursing at Michigan offers a competitive salary with excellent benefits!

• Hourly range for RSAM Competent, Registered Nurses $43.10-$67.03/ hour
• Evening Shift Differential-$3.00 / hour
• Night Shift Differential- $4.00 / hour
• Day Shift Weekend Differential- $2.90 / hour
• Evening Shift Weekend Differential- $5.90 / hour
• Night Shift Weekend Differential- $6.90 / hour
• Charge Nurse Differential- $1.00 / hour

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage
• 2:1 Match on retirement savings and immediate vesting
• Generous Paid Time Off Allowances
• Robust tuition and certification support programs
• Large offering of no-cost CEs and professional development for advancement

Nursing Specific Info

Salary & Nursing Framework Level:

This UMPNC RN posting is posted under the Role-Specific Advancement Model (RSAM) as:

CCC- COMPETENT.

Actual RSAM LEVEL and salary will be determined at time of hire.

RSAM levels range from CCC-COMPETENT to CCC-EXPERT TO CCC-MASTERY.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

Hours per week: 40

Shift/ Days/ Hours: Day shift; Monday through Friday; specific hours to be determined upon hire

Location: Chelsea Health Center/Burlington Building with possibility of providing care for patients at any Michigan Medicine locations where CMC/PMR services are provided

Note: All new employees will be expected to float to a designated unit(s) in times of low census.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.