Department: ENT
Location: University Commons Campus | 6301 University Commons, South Bend, IN 46635
Hours: Full Time: Monday-Thursday: 8:00 am-5:00 pm, Friday: 8:00 am-12:00 pm
At The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.
With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.
Benefits:
• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Responsibilities:
- Provides ongoing triage and management of office flow to meet patient’s medical and service needs in order to maintain optimal patient flow.
- Performs the technical component of the department’s clinical procedures competently.
- Documentation of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
- Communication of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
- Receives patients professionally in waiting area and rooms them per department protocol.
- Maintains accurate/current logs for equipment, i.e., refrigerator temp, autoclave, eyewash, crash cart, etc.
- Verifies patient insurance coverage for pre-certification, referrals and/or authorizations and documents in Epic.
- Applies knowledge of general insurance guidelines and requirements to help direct patient care.
- Appropriately responds to emergency situations.
- Cross trains in other positions where appropriate as determined by manager.
- Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
- Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
- Performs other duties as assigned when appropriate.
- Adheres to HIPAA guidelines set forth in Clinic policies and procedures.
Qualifications:
Education/Certification/License:
- Certified Medical Assistant or non-certified with related expanded experience.
Knowledge, Skills, and Abilities:
- Team player, professional, and customer service oriented.
- Proficient computer skills including EMR, highly organized, ability to multi-task and enjoy working in a very fast paced environment.
- Able to work with diverse patient base of all ages.
- Assist with clinical procedures specific to department.
- Perform basic back office skills including medication administration, injections, bandaging, and accurately collect height, weight, and BP.
- In addition, must be able to anticipate the needs of the physician and require minimal supervision.
- Prior experience is a plus.
INDHP