Clinical Application Specialist

Heidelberg Engineering

Philadelphia, Pennsylvania

JOB DETAILS
SKILLS
Calibration, Clinical Information Systems, Computer Networks, Consulting, Identify Issues, Online Courses, Problem Solving Skills, Technical Support, Trade Shows, Webinar
LOCATION
Philadelphia, Pennsylvania
POSTED
16 days ago

JOB SUMMARY:

The primary role of the Clinical Application Specialist (CAS) will be to provide in-depth product support, education, training, and advice on the application and use of all Heidelberg Engineering devices. As part of the training process, the CAS will consult with eye care clinics to recommend imaging policies and procedures to optimize workflow and clinic efficiencies as well as troubleshoot with users through software and hardware issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES CAS:

  • Provide initial on-site installation, training, and follow-up training on all Heidelberg Engineering devices.
  • Provide support to doctors, photographers, and technicians regarding product inquiries and problem-solve as required.
  • Ensure that the product applications are functioning according to specifications.
  • Understand customers’ requirements for their projects/clinical needs and customize training and product specifications accordingly.
  • Support educational program activities including regional and online courses or webinars.
  • Provide technical and demonstration support at trade shows and events.
  • Perform quality check of hardware and software to ensure quality installation. This may entail calibration and computer networking.
 

About the Company

H

Heidelberg Engineering

Heidelberg Engineering is a high tech medical device company which designs, manufactures, and distributes diagnostic instruments for eye care professionals. The company’s products are used around the world by ophthalmologists and optometrists to scan patients’ eyes for signs of disease and to assist in the management of patients found to have disease. Early recognition of disease helps to delay and prevent the most common causes of blindness.

Typical diseases which can be recognized and tracked with our technology include glaucoma, age-related macular degeneration, diabetic retinopathy and macular edema associated with cataract surgery. The company’s core technologies include confocal microscopy, scanning lasers and optics, optical coherence tomography and software image analysis.

Heidelberg Engineering is a privately held company, headquartered in Heidelberg, Germany. The company distributes its products through a network of wholly owned subsidiaries and distribution partners in most countries of the world.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Medical Devices and Supplies
FOUNDED
1990
WEBSITE
https://www.heidelbergengineering.com/