Clinical Account Representative

The Clinical Account Representative serves as a trusted partner to physicians, advanced practice providers, heart failure clinics, and healthcare administrators by driving utilization, supporting key accounts, and delivering ongoing education and technical support. This field-based role combines clinical expertise, account management, customer education, and commercial execution to help healthcare providers optimize patient care and improve outcomes.

Description

Make an Impact in Heart Failure Care

TSP is engaged in a direct hire search with a global leading medical technology organization dedicated to advancing innovative solutions that help healthcare providers diagnose, monitor, and manage heart failure. We are seeking a Clinical Account Representative (CAR) to support the growth and adoption of an innovative remote monitoring solution used in the management of heart failure patients. This field-based role combines clinical expertise, account management, customer education, and commercial execution to help healthcare providers optimize patient care and improve outcomes.

The Clinical Account Representative serves as a trusted partner to physicians, advanced practice providers, heart failure clinics, and healthcare administrators by driving utilization, supporting key accounts, and delivering ongoing education and technical support.

Key Responsibilities

Sales & Customer Engagement

• Serve as the initial point of contact for established, high-volume accounts, ensuring successful patient onboarding and monitoring workflows.
• Achieve assigned sales and utilization goals within designated accounts.
• Develop and execute quarterly business plans focused on account growth and utilization.
• Conduct regular account reviews to evaluate performance, identify barriers, and uncover opportunities for expansion.
• Deliver product demonstrations and educational presentations to healthcare professionals.
• Gather and communicate competitive intelligence, customer feedback, and market insights.
• Provide account coverage and support for team members as needed.

Account Management

• Build strong relationships with physicians, advanced practice providers, heart failure clinics, and healthcare administrators.
• Partner with the field team to conduct business reviews focused on program performance, patient volume trends, and operational effectiveness.
• Support workflow enhancements that improve patient identification, enrollment, and monitoring processes.
• Collaborate effectively with cross-functional teams, including sales, marketing, clinical specialists, professional education, and leadership.
• Maintain accurate CRM records.

Clinical & Technical Support

• Provide technical troubleshooting and workflow support, escalating issues as appropriate.
• Support clinical procedures and case coverage when needed across priority accounts.
• Deliver training and education for clinical staff, heart failure programs, and administrative teams.
• Contribute to product in-services and support clinical data collection initiatives.
• Maintain and expand expertise in heart failure management, remote patient monitoring, and related technologies.

Compliance

• Adhere to all regulatory, quality, compliance, and reporting requirements.
• Maintain accurate documentation of sales activities, account plans, expenses, and customer interactions.
• Foster professional and compliant communications with both external customers and internal stakeholders.

Qualifications

Required

• Bachelor's degree.
• 2–4 years of experience in medical device or healthcare sales with experience interacting directly with healthcare providers, clinic leaders, or hospital administrators.
• Proven consultative selling skills with the ability to identify customer needs and deliver effective solutions.
• Demonstrated record of meeting or exceeding performance goals, with achievement of ≥100% to goal in the most recent performance year.
• Strong presentation and communication skills.
• Proficiency with CRM systems (Salesforce preferred), Microsoft Excel, and PowerPoint.
• Willingness to travel within the assigned territory.

Preferred

• Experience in cardiology, heart failure, electrophysiology, structural heart, cardiac devices, or remote patient monitoring.
• Knowledge of healthcare reimbursement and payment pathways.
• Familiarity with Cath Lab, procedural, or operating room environments.
• Basic clinical case support or procedural support experience.

If you are a driven healthcare sales professional who thrives on building new business, creating lasting customer partnerships, and improving patient care, we encourage you to apply.

TSP Talent Solutions and our customers are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

The annual base salary for this position is $75,000 to $95,000. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and/or individual performance.