Clinic Patient Representative Lead - Primary Academic Medicine

Summary:

Serves as liaison between Manager, Associates, and patients. Responsible for work assignment and scheduling of assigned staff. Trains and orients assigned staff in accordance with established policies and procedures. Assists with evaluating performance of assigned staff and participates in coaching sessions. Informs manager of performance issues with assigned staff. Informs manager of patient and operational issues. May be responsible for inventory and ordering of office and/or medical supplies

Responsibilities:

• Serves as liaison between Manager, Associates, and patients
• Responsible for work assignment and scheduling of assigned staff
• Trains and orients assigned staff in accordance with established policies and procedures
• Assists with evaluating performance of assigned staff and participates in coaching sessions
• Informs manager of performance issues with assigned staff
• Informs manager of patient and operational issues
• May be responsible for inventory and ordering of office and/or medical supplies
• Processes and enters charge information into database
• Completes billing process and distributes billing information
• Verifies insurance benefits and assists with referrals
• May prepare checks for deposits
• Registers patients into the Electronic Medical Record

Requirements:

• High School Diploma required
• 1-2 Years’ experience as a Patient Access Representative in a hospital setting preferred

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time