Clinic Operations Manager - ICC

JOB SUMMARYUnder the direction of the Divisional Director of Clinic Operations, the Clinic Operations Manager (COM) plays a key role in ensuring overall efficient operations of the agency's clinic. The Clinic Operations Manager is responsible for supporting the Divisional Director of Clinic Operations with the day-to-day needs of clinic operations for behavioral health, primary care, MAT, Psychiatry, dental services, and all other service lines offered by the clinic. The COM provides direct supervision of clinic staff. The Clinic Operations Manager develops, executes, and oversee aspects of service delivery, quality assurance, governmental regulations, licensing, regulatory compliance, program policies and practices, as well as assess and addresses patient access needs, and issues. The position is in-person (Mon-Fri 8:30-5pm with a 30 minute lunch). The COM interacts and coordinates with management, staff, and patients.

KEY RESPONSIBILITIESAdministrative/Project Management/Policies

Ensure that all front and back office policies and procedures are current and make appropriate updatesContinually assess and adjust patient flow for increased efficienciesCoordinate and delegate administrative and clinic maintenance responsibilities such as patient access, patient education sheets, patient experience surveys, chart creation and other special projectsParticipates in internal and external committees that promote and improve access to careAssist the Divisional Director of Clinic Operations in the support and management of Electronic Medical Records ensuring compliance with all applicable laws and regulationsAssist with implementation and operations of new service lines, delivery models, and integration with other HR360 departmentsSupports the Front Desk Supervisor in ensuring insurance accuracy and assists staff in managing and resolving insurance-related work queues within the EMRAssists with internal and external audits, including preparation, documentation review, and follow-up on findings

Organizational Planning/Quality Assurance Improvement

Facilitate on-going organizational development, team building, and capacity buildingContinually assess the Program's strengths and weaknesses as well as the changing patient service needsFacilitate coordination of care with other HR360 programs and outside entitiesSupports Quality Improvement activities and works with our QI Manager to help implement standard quality improvement tools to increase quality of carePerforms auditing to ensure compliance and quality of staff workProvides guidance and resources to staff to optimize productivity and ensure efficient patient access to careWorks collaboratively with the Billing Manager to improve insurance accuracy across the clinic

Clinic Management

Supports and coordinates operations for all clinical services (behavioral health, primary care, MAT, Psych, dental services, etc.)Oversees the full lifecycle of AmeriCorps members and volunteers, including interviewing, onboarding, training, and day-to-day operationsCoordinates with back office management to ensure operational efficiencyIn conjunction with the Divisional Director of Clinic Operations, leads team staff meetings to address personnel matters, operational issues, and to assist in resolving problems that may existIn conjunction with the Divisional Director of Clinic Operations, establish procedures for reception, intake, eligibility determination, assessment of non-billable sessions, and medical records filing, including scheduling of staff and task managementHandles aspects of personnel management, including direct supervision and mentoring of subordinate staffIn consultation with leadership, addresses patient grievances, behavioral issues, and safety concerns,Handles incoming mailLeads the design, implementation, and ongoing management of organization-wide safety and compliance training programsAssists and supports supervisors with building provider and staff schedulesManagerial activities may include but are not limited to, participation in hiring, training, motivating, evaluating, and reviewing front office staff.May serve as Director in absence of Divisional Director of Clinic Operations.

And, other duties as assigned.

EDUCATION AND KNOWLEDGE, SKILLS AND ABILITIES QUALIFICATIONS:Education and ExperienceRequired:

• Bachelor's in related field or Minimum of 3 years community health-based program management experience or equivalent
• Experience in a Supervisory role
• Experience participating in and leading organizational change
• Excellent leadership, organizational and communication skills
• Commitment to providing nonjudgmental quality health care to those in need
• Experience and commitment to working with diverse communities

Desired:

• Master's degree in related field

Background ClearanceRequired:

• Must not be on active parole or probation

KnowledgeRequired:

• Culturally competent and able to work with a diverse population
• Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications

Skills and AbilitiesRequired:

• Detail oriented
• Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
• Professionalism, punctuality, flexibility and reliability are imperative
• Excellent verbal, written, and interpersonal skills
• Integrity to handle sensitive information in a confidential manner
• Action oriented
• Strong problem-solving skills
• Excellent organization skills and ability to multitask and juggle multiple priorities
• Outstanding ability to follow-through with tasks
• Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
• Strong initiative and enthusiasm and willingness to pitch in whenever needed