Clinic Office Clerk - Orthopedic Clinic

Position Summary

The Clinic Office Clerk is responsible for providing clerical, administrative, and medical records support to ensure efficient daily clinic operations. Duties include greeting patients, answering phones, scheduling appointments, verifying insurance, collecting payments, maintaining medical records, and assisting with electronic health record (EHR) management.

This position is responsible for accurately scanning, organizing, retrieving, and entering patient health information into Athena Health while maintaining strict confidentiality and HIPAA compliance.

Essential Duties and Responsibilities

• Perform daily clerical and front-office functions.

• Greet patients, visitors, and family members professionally.

• Answer telephones and assist with patient scheduling and appointment reminders.

• Verify insurance and collect patient payments.

• Scan, organize, upload, file, and retrieve medical records.

• Pull and prepare patient charts for scheduled appointments.

• Process medical record requests and releases in accordance with HIPAA regulations.

• Retrieve historical medical records from previous EHR systems and QHN and enter appropriate information into Athena Health.

• Update patient health histories and problem lists based on supporting documentation.

• Assist providers and clinic staff with medical records, special projects, and other administrative duties.

• Maintain office supplies and assist with general departmental needs.

• Maintain patient confidentiality and follow all organizational policies and procedures.

• Perform other duties as assigned.

Required Education and Qualifications

• High school diploma or equivalent required.

• Strong computer, typing, and data-entry skills.

• Excellent organizational skills and attention to detail.

• Ability to multitask and work efficiently in a fast-paced environment.

• Strong communication and customer service skills.

• Ability to maintain confidentiality and follow HIPAA regulations.

• Previous medical office experience preferred.

• Medical terminology coursework preferred.  

Why Join Delta Health? 

Comprehensive Benefits Package 

• Medical, RX, Dental & Vision – Low premiums with 100% coverage on services provided within the Delta Health system, and no deductibles or co-pays. Includes access to massage therapy, acupuncture, and chiropractic care.
• Life & Disability Insurance – Employer-paid coverage for your peace of mind.
• Time Off – Over 4 weeks of paid vacation annually (including sick and personal leave) for full-time staff.
• Retirement – 403(b) plan with up to a 2% employer match.

Delta Health is a county-wide healthcare system with more than 100 years of dedication to serving our community. Our 49-bed hospital and outpatient locations across Delta County are committed providing remarkable care in a healing environment. We operate with the core belief: Excellence. Every Patient. Every Time.