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Clinic Manager, Administrative - Beverly Hills Cl Admin - Full Time 8 Hour Days (Exempt) (Non-Union)

University of Southern California

Los Angeles, CA

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JOB DETAILS
SALARY
$81,120–$133,010 Per Year
SKILLS
Accounting, Accreditation Standards, Administrative Policies, Administrative Procedures, Administrative Skills, Affirmative Action, Analysis Skills, Communication Skills, County Ordinances, Crime Prevention, Documentation, Employee Terminations, Federal Laws and Regulations, Financial Management, Fire Safety, Healthcare, High School Diploma, Hospital, Leadership, Life Safety Systems, Maintain Compliance, Maintenance Services, Microsoft Office, Operational Support, Operations Management, Patient Assessment, Patient Care, Patient Safety, People Management, Performance Analysis, Performance Management, Performance Reviews, Policy Implementation, Presentation/Verbal Skills, Problem Solving Skills, Procedure Implementation, Process Improvement, Project Tracking, Public Safety, Quality Assurance, Quality Management, Quality Metrics, Record Keeping, Regulations, Regulatory Compliance, Resolve Customer Issues, Resource Utilization, Safety Training, Set Goals, Staff Development, Staff Motivation, Staff Policies, Staff Requirements, Staff Training, Standards of Care, State Laws and Regulations, Time Management, Training Program Development, Word Processing, Writing Skills
LOCATION
Los Angeles, CA
POSTED
30+ days ago
Manages all clinical operations under the direction of the Director. Manages clinical and administrative responsibilities of the office, including directing the work of clinical supervisors, administrative and medical staff of the department/clinic. Oversees operations of patient care programs. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Manages Beverly Hills clinic operations under the direction of the Director/Ambulatory leader. The Clinic Manager oversees the administrative responsibilities of the office, including directing the work of administrative staff of all the Beverly Hills clinics. They are responsible for the complete front office patient experience/operations and manage the performance and engagement of all members of their team. The Clinic Manager oversees, monitors and continuously develops front office workflows, outcomes, patient satisfaction and quality measures of the facility with the result of meeting or exceeding the established financial and other objectives set in cooperation with leadership. Supervises the utilization of resources and the application of new technological developments. Performs complex and varied administrative assignments to support the overall operations of the clinics. Partners with Director/Ambulatory leader in the development of clinic goals and execution. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Essential Duties: Directly or indirectly supervises all subordinate staff. Recruits, screens, hires, orients, and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines, and/or terminates employees as required. Trains all staff to ensure compliance with hospital policies. Maintains staff records. Makes recommendations for promotions, terminations, and salary decisions. Recommends and monitors the professional development of staff. Evaluates employee performance. Monitors, tracks and enforces timekeeping. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Directs and coordinates patient care programs/front office processes. Reviews to determine effectiveness in meeting established goals for care, adherence to departmental and hospital policies, and conformance with established patient care standards. Initiates appropriate action to correct or enhance processes. Directs compliance with regulatory and accreditation agency standards and federal and state regulations regarding patient care. Prepares for inspections by agencies. Investigates and resolves incidents and complaints or suggestions from physicians, patients, visitors, and staff. Corrects deficiencies, if any, and prepares documentation or explanation as needed. Records and investigates all incidents/accidents that occur. Oversees activities of quality assurance programs for front office operations. Participates in policy formation, long-range planning, and policy making for the hospital and the department. Develops and implements administrative policies and procedures. Ensures adherence to policies and procedures, provides interpretation as needed. Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of crime prevention and suppression programs and services. Ensures dissemination of security related information to staff. Participates in the development and execution of clinic goals in addition to the periodic revision of policies and procedures with the Regional Operations Director/Ambulatory Administrator to assure consistent, efficient and safe operation of clinic/program. Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of staff members and front office operations, as requested. Assesses staff education needs and oversees development of education programs. Promotes staff participation in educational and employee engagement opportunities and activities. Administers use of facilities, equipment and space, as well as maintenance and repair of existing facilities and equipment. This includes communicating with vendors, Contributes to financial management for all clinics. This includes: invoice management, communicating with financial/accounting departments as applicable, and inventory and supply ordering. Communicates information, assignments, priorities, and special requests to staff. Manages workload of staff. Monitors status of pending items and follow-ups, as needed. Performs other duties as assigned. Required Qualifications: Req High School or equivalent Req Bachelor’s Degree in a Related field Or 4 years of related equivalent experience in lieu of bachelor's degree. Req 3 years Experience in managing clinical operations in a healthcare setting. Req Excellent people management skills. Req Ability to motivate and challenge staff. Req High frustration and ambiguity tolerance. Req Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills. Req Ability to bridge the gap between administrative demands and clinical needs. Req High skill and experience in process improvement. Req Familiarity with Word processing, Microsoft office software and departmental applications. Req Excellent analytical, problem-solving, planning and evaluation skills. Req Organization/time management skills.

Preferred Qualifications:

Pref 2 years Experience in acute or ambulatory setting as a clinic manager. Pref Experience managing a multi-specialty clinic preferred. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only) The annual base salary range for this position is $81,120.00 - $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$145395.htmld USC is a leading private research university located in the heart of downtown Los Angeles – a global center for arts, technology and international business. As the largest private employer in the city – responsible for more than $5 billion annually in economic activity in the region – we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work. Application help If you need assistance during the application process, see our application help. (If you already work for USC, see Your USC career.) At any point you may also contact our HR Service Center for help at (213) 821-8100 or uschr@usc.edu. Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!

About the Company

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University of Southern California