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Clinic Front Office Supervisor

Samaritan Health Services

  • Albany, OR
  • 10 days ago

    Highlights

    DEPARTMENT DESCRIPTION SHS Urology Teams diagnose and treat urological conditions in men and women including but not limited to surgical treatment of cancers (prostate, bladder, kidney and testicular) treatment of prostate disorders, kidney stone removal, vasectomy and incontinence. KNOWLEDGE/SKILLS/ABILITIES Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues.

    Numbers & Facts

    LocationAlbany, OR

    Description

    • JOB SUMMARY/PURPOSE
      • Responsible for supervising the staff and daily operations of the front office of a clinic. Acts as a liaison between the office and other division clinics, clinical areas and SHS departments such as billing.
    • DEPARTMENT DESCRIPTION
      • SHS Urology Teams diagnose and treat urological conditions in men and women including but not limited to surgical treatment of cancers (prostate, bladder, kidney and testicular) treatment of prostate disorders, kidney stone removal, vasectomy and incontinence.
    • EXPERIENCE/EDUCATION/QUALIFICATIONS
      • High school diploma or equivalent required.
      • One (1) of the following required:
        • Three (3) years experience in a healthcare setting.
        • Associate degree plus one (1) year experience in a healthcare setting.
      • Experience or training in the following required:
        • Medical/insurance terminology.
        • ICD-9/10 and CPT coding.
        • Computer applications.
      • One (1) year of leadership or supervisory experience preferred.
    • KNOWLEDGE/SKILLS/ABILITIES
      • Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.
      • Adaptability/Flexibility - Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients.
      • Conflict resolution - Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions.
      • Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.
      • Time Management- Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
      • Compliance - Ability to evaluate information to determine compliance with laws, regulations, or standards. Use knowledge and judgment skills to determine whether events or processes comply.
    • PHYSICAL DEMANDS
      • Rarely
        (1 - 10% of the time)

        Occasionally
        (11 - 33% of the time)

        Frequently
        (34 - 66% of the time)

        Continually
        (67 – 100% of the time)

        WALK - INCLINE

        LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs

        LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

        LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

        CARRY 1-handed, 0 - 20 pounds

        CARRY 2-handed, 0 - 20 pounds

        SQUAT Repetitive

        SQUAT Static (hold >30 sec)

        PUSH (0-20 pounds force)

        PULL (0-20 pounds force)

        STAND

        CLIMB - STAIRS

        KNEEL (on knees)

        REACH - Upward

        SIT

        WALK - LEVEL SURFACE

        BEND FORWARD at waist

        ROTATE TRUNK Sitting

        ROTATE TRUNK Standing

        REACH - Forward

        MANUAL DEXTERITY Hands/wrists

        FINGER DEXTERITY

        PINCH Fingers

        GRASP Hand/Fist

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