Client Training Coordinator

Posting Details

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Posting Summary

Logo Posting Number RTF00179PO26 USC Market Title Instructor/Training Coordinator Link to USC Market Title https://uscjobs.sc.edu/titles/156174 Business Title (Internal Title) Client Training Coordinator Campus Columbia Work County Richland College/Division Darla Moore School of Business Department DMSB Small Business Development Center Anticipated Hiring Range $53,000 Location of Vacancy Part/Full Time Full Time Hours per Week 37.5 Work Schedule

• Standard working schedule between: 8:00am - 5:00pm Monday-Friday
• 37.5 hours weekly
• Occasional evenings may be required for special events.
• Must be willing to work a flexible schedule to meet the needs of the department.

Type of Staff Position Staff Research Grant (SRGP) Basis 12 months Job Search Category Other Professional

About USC

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Benefits for Research Grant or Time-Limited Positions Are Indicated Below

The University of South Carolina (UofSC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about UofSC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

South Carolina Retirement Yes State Insurance Programs Yes Annual Leave Yes Sick Leave Yes

Position Description

Advertised Job Summary

The Client Training Coordinator is responsible for working with the South Carolina Small Business Development Centers (SC SBDC) leadership and the statewide network to develop and deploy client and public training programs. The primary objective is to coordinate the development and implementation of a statewide training program for the SC SBDC, including learning management system (LMS)-based training delivery and reporting. Duties include conducting research to identify needs and benchmark available tools/knowledge, providing input on program design, guiding coordination of programs across regions, participating in presentations and training on new tools/programs, and managing documentation/meeting notes. The Training Coordinator will inventory the SC SBDC's current client training offerings, assess gaps and address duplications across the state. The incumbent will support other related initiatives as appropriate.

Job Related Minimum Required Education and Experience

• Requires a bachelor's degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

Required Certification, Licensure/Other Credentials Preferred Qualifications

• Excellent verbal and written communication skills.
• Experience in or working knowledge of training protocols.
• Exceptional organization and planning skills.
• Strong preference for experience working in or with small businesses.

Knowledge/Skills/Abilities

• Knowledge and proficiency with online platforms such as Zoom, CRM systems, and data management.
• Self-starter, goal-oriented, and comfortable managing multiple assignments within strict deadlines.
• Demonstrated relationship-building skills and success in directing and coordinating collaborative projects.

Job Duties

Job Duty

Design and Implementation of Training Programs

• Coordinate with region directors and business consultants to assist in creating and deploying a comprehensive training program.

• Work with Region Directors and subject matter experts to inventory and review internal programs, then address training gaps, ensuring that specialty programs are included:

• Government contracting

• Exporting

• Tech commercialization

• Cybersecurity and AI

• Agribusiness

• Develop a process to segment training courses by complexity level and client type.

• Establish a method, including appropriate LMS tools and workflows, for tracking clients and client training offerings to ensure consistency with the SC SBDC strategic priorities and that client needs are met.

Essential Function Yes Percentage of Time 35 Job Duty

Establish and Coordinate Statewide Training Calendar

• Establish and coordinate the development and scheduling of a statewide training calendar.
• Work with all regions to minimize duplication while ensuring easy access for clients.
• Develop a systematic process to identify, gather, and coordinate training programs for core topics and specialty areas (e.g., government contracting, exporting).
• Manage the posting of SC SBDC programs in the LMS and on partner websites such as SBA, SCDOC, etc.

Essential Function Yes Percentage of Time 20 Job Duty

Program Facilitation

• Act as a facilitator to conduct training sessions via Zoom webinars.
• Assist SC SBDC personnel with program preparation, dry runs, and chat feature management.
• Coordinate with the SBDC marketing department on event promotion as needed.
• Conduct SC SBDC client follow-up for online and LMS-based programs.

Essential Function Yes Percentage of Time 20 Job Duty

Reporting, Tracking, and Administrative Duties

• Monitor client attendance and satisfaction; analyze and use data to recommend new and enhanced programming.
• Assist with reporting of training events.
• Track and report activities and accomplishments to the leadership team.
• Work with the Associate State Director to assist in planning curriculum for the statewide training conference, time permitting.
• Create, configure, and maintain LMS course structures, templates, learning paths, digital resources, assessments, evaluations, and completion/certificate tracking.
• Manage LMS administration and oversight, including course deployment, user roles/permissions, enrollment/access, content updates, learner communications, troubleshooting, record retention, and coordination with instructors and subject matter experts.
• Develop and maintain LMS reports/dashboards to track registration, attendance, participation, completion, satisfaction, engagement, and training outcomes; analyze data to support programming improvements, leadership updates, and required reports.

Essential Function Yes Percentage of Time 25

Position Attributes

Hazardous weather category Non-Essential Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing. No

Posting Detail Information

Number of Vacancies 1 Desired Start Date 09/01/2026 Position End Date 12/31/2027 Job Open Date 08/03/2026 Job Close Date 08/31/2026 Open Until Filled No Special Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by August 31, 2026.

Quicklink for Posting https://uscjobs.sc.edu/postings/210781 EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have at least a bachelor's degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
• Yes
• No

Applicant Documents

Required Documents

• Cover Letter
• Resume
• List of References and Contact Information

Optional Documents