Client Technology Services Intern

Client Technology Services Intern

Salary

$25.00 Hourly

Location

Renton, WA, WA

Job Type

Intern

Job Number

26-00156

Department

ES - Information Technology

Opening Date

11/03/2026

• Description
• Benefits
• Questions

Job Description

The City of Renton's Client Technology Services team has an exciting internship opportunity for current students whose interest and intention is to work in the Information Technology field. We are looking for someone who can provide excellent front line customer service and telephone support to end users; identify and resolve critical problems under the guidance of Information Technology (IT) staff; and determine the most appropriate methods to complete service requests for end users.

We are seeking to fill two temporary, onsite positions for a one-year term. The positions are expected to be full-time during the summer months and part-time during the academic year, with flexible scheduling to accommodate students' class schedules.

This position will remain open and accepting applications until the role is successfully filled.

ESSENTIAL FUNCTIONS:

• Answer and record the IT Service Desk requests (i.e. phones calls, emails, walk-ins).
• Respond to client requests for service on problematic systems and/or equipment
• Troubleshoot problems in conjunction with other staff to develop solutions; make minor repairs to equipment and arrange for other servicing needs.
• Follow, develop, and document procedures for systems installations and support.
• Install hardware, operating systems, and application software.
• Unpack, inventory, and configure workstations, printers, scanners, and other technology edge devices.
• Order computing system consumables as directed.
• Serve as the liaison between users and hardware vendors on warranty issues.
• Assist other IT staff members on special projects as assigned.
• Stay current on the diversity of hardware and software for workstations, printers, scanners, laptops, and pen-based computing technology.
• Operate, adjust, modify, and install a wide variety of computers, peripherals, software and communications equipment to facilitate repair, upgrade and installation of equipment.
• Contribute to an environment of teamwork and respect.

Foster a culture of equity and inclusion by recognizing the diverse needs and perspectives of groups and individuals.

• Remain current with relevant technological advancements as it relates to field.
• Maintain regular, reliable, and punctual attendance.
• Perform other duties as assigned.

EDUCATION, EXPERIENCE AND OTHER REQUIREMENTS:

• Must be currently enrolled in an accredited institution pursuing a Bachelor's or Master's degree in Information Technology related program of study.
• Valid driver's license.
• Successful passing of a required driving record check.
• Successful passing of a required background check and national fingerprint-based background check.

COMPETENCY REQUIREMENTS:

• Attention to detail.
• Communicate effectively.
• Customer service focus.
• Positive interactions with all individuals.
• Build collaborative relationships.
• Anticipate problems and develop contingency plans.
• Show initiative while performing job tasks.
• Remain flexible to changing priorities.
• Determine priorities and take prompt action.
• Commitment to racial, social and economic equity issues and working effectively with people from diverse backgrounds and cultures.
• Meet deadlines and respond timely to achieve common goals.
• Be receptive to the attitudes, feelings or circumstances of others and aware of influence of one's own behavior on them.
• Work effectively with others to achieve common goals.
• Make difficult decisions in a timely manner.
• Conflict-resolution skills.

PHYSICAL DEMANDS

• Drive to offsite locations to perform essential functions.
• Move throughout City facilities and buildings.
• Operate a computer and other office equipment.
• Communicate with City employees and residents.
• Lift or move items weighing up to 40 pounds regularly.

WORK ENVIRONMENT

• Work is performed in an office environment, and occasionally outdoors in all weather conditions.
• Noise level out in the field is moderately loud and noise level in the office is moderately quiet.
• May be required to work flexible evening and/or weekend hours as needed.

Approved reasonable accommodation requests will be made to enable individuals with disabilities to perform the essential functions of the job.

The City of Renton embraces a diverse and inclusive workforce and prides itself on promoting collaboration and teamwork in a positive environment while providing high-quality services to the community. For more information about the City of Renton, please visit the following website: Why Renton?

The City has adopted an anonymous application process that prevents hiring managers from seeing personal identifiers, including candidates' names, addresses, and other similar information. This eliminates the possibility of unintentional or implicit bias during the screening of applications. For that reason, you will not have the ability to attach any documents to your application, including a cover letter or resume. Please make sure to submit a complete, detailed, and updated job application.

Recruitment Process:

The screening process will include a review of minimum qualifications and applicants selected for an interview will be contacted by the hiring manager via email and/or phone. At minimum, this position will be subject to a standard criminal background check.

Communication from the City of Renton:

E-mails from rentonwa.gov and/or governmentjobs.com should be placed on your safe domain list to ensure you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

This position accrues sick leave, but is not eligible for the Citys benefit programs.

01

Please explain why you are interested in applying for this position with the City of Renton.

02

Are you currently enrolled in an Information Technology related program of study?

• Yes
• No

03

If you answered Yes to the question above, please list the institution and program you are currently enrolled in. If you answered No please put N/A.

04

Do you have experience working at an IT Help Desk? If so, please explain where you obtained this work experience. Please include the name of the company, dates of employment, and a brief summary of your job duties. If you dont have experience working at an IT Help Desk, please put N/A.

05

This position is expected to be full-time during the summer months and part-time during the academic year, with flexible scheduling to accommodate students' class schedules. Are you available to work full-time during the summer months and part-time during the academic year? Please describe your availability and confirm whether you can accommodate this schedule while balancing your academic commitments.

06

Do you have a valid drivers license and the ability to drive to offsite locations as needed to perform essential job duties?

• Yes
• No

07

This is an on-site position that requires employees to report to the designated work location in person. Remote or hybrid work arrangements are not available. Are you able and willing to report to the worksite in person as required?

• Yes
• No

08

Thank you for your interest in joining the City of Renton team. We have adopted an anonymous application process that prevents hiring managers from seeing personal identifiers, such as candidates names, contact information, etc. For that reason, you will not have the ability to attach any documents to your application, including a cover letter or resume. You must thoroughly complete the education section (if applicable to the qualifications of this position) and work experience section in chronological order. You must also provide a thorough response to each of the Supplemental Questions. Please make sure to submit a complete, detailed, and updated job application as described above without any personal identifiers included. Failure to do so may result in elimination from further consideration. Have you read and understood the information listed above?

• Yes

Required Question

Employer City of Renton

Address 1055 South Grady Way

Renton, Washington, 98057

Phone 425-566-0828

Website http://www.rentonwa.gov/jobs