Client Technologies Technician Intermediate (Help Desk Support & Automation Specialist)

InterSources Inc , is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. The selected candidate will support employees across education, medical, and other facility operations by resolving help desk requests, troubleshooting network and endpoint issues, and maintaining reliable day-to-day IT support services.

Job Title: Client Technologies Technician – Intermediate (Help Desk Support & Automation Specialist) (14423)
Location: Columbia, SC 29212 100% Onsite (Monday–Friday, 8:30 AM–5:00 PM)
Duration: 6 Months (Potential for Extension or Conversion to Full-Time)
Interview Process: 1st Round – Virtual Interview; 2nd Round – Onsite Interview
Candidate Location: Must be a CURRENT South Carolina resident. No relocation allowed.


Required Skills

• 10+ years of experience using ticketing software; experience with any ticketing platform is acceptable.
• 10+ years of IT troubleshooting, help desk, and/or technical support experience.
• Experience troubleshooting network-to-endpoint issues, including network connectivity, endpoint devices, and user access problems.
• Bachelor's degree or equivalent relevant experience:
  • Bachelor's degree; OR
  • Associate's degree with 2 additional years of relevant experience; OR
  • High School Diploma with 4 additional years of relevant experience.

Preferred Skills

• Experience with PowerShell, Power Automate, or the Microsoft Power Platform.
• Experience developing AI-enabled workflows or other automation.
• Experience with endpoint management.
• Experience with Microsoft Intune.
• Microsoft MD-102 Certification (Microsoft 365 Certified: Endpoint Administrator Associate).

Job Description
The South Carolina Department of Juvenile Justice (SCDJJ) is seeking an experienced Help Desk Support & Automation Specialist to provide first-line technical support at its Broad River Road facility in Columbia, SC.
The selected candidate will support employees across education, medical, and other facility operations by resolving help desk requests, troubleshooting network and endpoint issues, and maintaining reliable day-to-day IT support services.
The specialist will work closely with the Help Desk Manager to document operational knowledge, develop standard operating procedures (SOPs), improve support workflows, assist with cross-training, and identify opportunities to automate repetitive tasks.
This position requires strong hands-on technical troubleshooting experience, excellent documentation skills, and the ability to work independently within a highly secure facility.
Key Responsibilities

• Serve as the first point of contact for help desk requests and participate in rotating call queue coverage.
• Troubleshoot and resolve network connectivity, endpoint, and user access issues.
• Perform password resets and assist users with common hardware, software, and technical problems.
• Provide IT support to employees across education, medical, and facility operations.
• Record, track, manage, and resolve incidents and service requests using a ticketing system.
• Collaborate with the Help Desk Manager to capture existing processes, workflows, and operational knowledge.
• Develop and maintain SOPs, technical documentation, troubleshooting guides, and support workflows.
• Assist with cross-training help desk personnel and improving the consistency of IT support operations.
• Identify opportunities to automate routine tasks, streamline workflows, and improve help desk efficiency.
• Support endpoint management activities as needed.
• Ensure accurate ticket documentation, timely issue resolution, and effective communication with end users.

About Us:
InterSources Inc , is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.