Highlights
SeniorITSupport #HelpDeskSupport #ITSupportSpecialist #TechnicalSupport #HelpDeskAnalyst #ITTroubleshooting #NetworkTroubleshooting #EndpointSupport #TicketingSystems #PowerShell #PowerAutomate #MicrosoftPowerPlatform #Automation #AIWorkflows #EndpointManagement #MicrosoftIntune #MD102 #SOPDocumentation #ITSupportOperations The Senior IT Help Desk Support & Automation Specialist provides first-line technical support to staff across education, medical, and facility operations while partnering with the Help Desk Manager to improve support consistency, document workflows, and identify automation opportunities.
Numbers & Facts
| Location | Columbia, MO |
| Job Type | Full-time, Employee |
| Industry | Computer/IT Services |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1990 |
| Website | https://www.htcinc.com/ |
Description
Job Title: Senior IT Help Desk Support & Automation Specialist
Position Overview
Bring your deep IT support experience and automation mindset to a hands-on role supporting critical facility operations. This position combines frontline technical troubleshooting with process improvement, operational documentation, and opportunities to streamline recurring support activities.
The Senior IT Help Desk Support & Automation Specialist provides first-line technical support to staff across education, medical, and facility operations while partnering with the Help Desk Manager to improve support consistency, document workflows, and identify automation opportunities.
What You'll Do
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Serve as a first point of contact for help desk requests and rotating call queue coverage.
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Troubleshoot network, endpoint, and user access issues.
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Perform password resets and assist users with common technical problems.
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Support staff across education, medical, and facility operations.
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Record, track, and resolve requests using a ticketing system.
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Partner with the Help Desk Manager to capture existing processes and operational knowledge.
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Create and maintain clear SOPs, workflows, and support documentation.
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Assist with cross-training staff and improving consistency in help desk operations.
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Identify opportunities to automate routine tasks and improve support functionality.
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Assist with endpoint management as needed.
Required Qualifications
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10+ years of experience using ticketing software; experience with any ticketing platform is acceptable.
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10+ years of IT troubleshooting, help desk, and/or technical support experience.
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Experience with network-to-endpoint issues.
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Bachelor's degree or equivalent relevant experience.
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Candidates with a High School Diploma require 4 additional years of relevant experience.
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Candidates with an Associate's Degree require 2 additional years of relevant experience.
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Preferred Qualifications
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Experience with PowerShell, Power Automate, or the Microsoft Power Platform.
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Experience developing AI-enabled workflows or other automation.
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Endpoint management experience.
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Microsoft Intune experience.
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Microsoft MD-102 certification (Microsoft 365 Certified: Endpoint Administrator Associate).
Work Environment & Background Screening
This position is based onsite .Candidates must pass the facility's required background screening, including:
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Criminal history check
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5-panel drug screening
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Credit report
The role is onsite and desk-based, with no travel or overnight work required.
What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
#SeniorITSupport #HelpDeskSupport #ITSupportSpecialist #TechnicalSupport #HelpDeskAnalyst #ITTroubleshooting #NetworkTroubleshooting #EndpointSupport #TicketingSystems #PowerShell #PowerAutomate #MicrosoftPowerPlatform #Automation #AIWorkflows #EndpointManagement #MicrosoftIntune #MD102 #SOPDocumentation #ITSupportOperations
About Company
Shaping careers since 1990 - our long tenured employees are a testimony of the work culture. Join our global employee base of 12,000 and help us bring human expertise to tech in order to deliver purposeful solutions that amplify value.