Highlights
Our client seeks a Client Tech Analyst to provide in person and remote technical administrator support and expertise for Windows and Apple devices, Microsoft Office 365 applications, and other applications for enterprise use. Excellent judgement, oral, listening, and written communication skills with the ability to effectively communicate with IS professionals, all levels of staff, management, and contractors.
Numbers & Facts
| Location | Santa Monica, CA |
| Industry | Other/Not Classified |
| Company Size | 500 to 999 employees |
| Year Founded | 2000 |
| Website | http://www.ispace.com |
Description
Client Tech Analyst
Location: Santa Monica CA
Duration: 3 months Contract
100% On-Site Work
Our client seeks a Client Tech Analyst to provide in person and remote technical administrator support and expertise for Windows and Apple devices, Microsoft Office 365 applications, and other applications for enterprise use. A typical day would include troubleshooting complex technical issues, making recommendations, installing hardware and software, setting up workspace configurations and training customers on collaboration best practices. Work is managed and tracked through the Jira Service Desk and measured through Service Levels. Other duties will include supporting telephony, iPhones, network attached printers, conference rooms and executive staff.
Qualifications
Required Qualifications:
Great to Have Preferred Qualifications
Education Requirements
Experience
Security Clearance
Location: Santa Monica CA
Duration: 3 months Contract
100% On-Site Work
Our client seeks a Client Tech Analyst to provide in person and remote technical administrator support and expertise for Windows and Apple devices, Microsoft Office 365 applications, and other applications for enterprise use. A typical day would include troubleshooting complex technical issues, making recommendations, installing hardware and software, setting up workspace configurations and training customers on collaboration best practices. Work is managed and tracked through the Jira Service Desk and measured through Service Levels. Other duties will include supporting telephony, iPhones, network attached printers, conference rooms and executive staff.
Qualifications
Required Qualifications:
- Minimum 5 Years of experience troubleshooting technical issues working in a team environment.
- Excellent judgement, oral, listening, and written communication skills with the ability to effectively communicate with IS professionals, all levels of staff, management, and contractors.
- Proven experience with Windows and Apple computers, iPhones, network connected printers and IP telephones.
- Usage and training experience with Microsoft Office 365 applications.
- Incident and request fulfilment handling with a demonstrated sense of urgency.
- Inventory control and equipment management experience.
- Enjoys providing great customer service in a feedback driven environment.
Great to Have Preferred Qualifications
- Experience with automation and AI
- Jira, Confluence, Workday, NetIQ, BigFix, Jamf, Adobe and PowerShell experience.
- Project management experience.
Education Requirements
- High School Diploma or GED required.
- Bachelor's degree preferred.
- Related certifications preferred.
Experience
- Minimum of 5 years of relevant experience to include roles with increasing responsibility and training.
Security Clearance
- Must have the ability to obtain and maintain a security clearance.
About Company
iSpace is a global services company focused on Information Technology Staffing, Consulting and Business Process Services. Our solutions and services are centered in four areas - Contracting, Consulting, Outsourcing, and Software Products. Our team of seasoned professionals based in the United States and India focus on providing results, driving innovation and affecting outcomes. Our clients have come to rely on our expertise, our commitment to quality, customer service and our innovative approach to problem solving to help create sustainable value for their customers and shareholders.
Specializing in Finance Services, Insurance, Healthcare, Manufacturing, and Entertainment, we work with Fortune 1000 companies throughout the United States. Our commitment to customer satisfaction is reflected in the fact that over 90% of our client base have remained with us for over 9 years.
iSpace is committed to quality and information security reflected by the fact that it has been awarded with industry standard certifications such as ISO 9001 and ISO 27001.
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