| Location | Jackson, MS |
| Salary | $55,877.96–$86,417.78 Per Year |
Client Support Technician Supervisor
Salary
$55,877.96 - $86,417.78 Annually
Location
25 - HINDS COUNTY, MS
Job Type
Full-Time
Job Number
9487-0301-20261106H
Department
0301 - HEALTH BOARD
Opening Date
11/06/2026
Closing Date
11/18/2026 11:59 PM Central
Agency Minimum Salary
$55,877.96
Agency Maximum Salary
$86,417.78
About the Agency
The Mississippi State Department of Healths mission is to protect and advance the health, well-being, and safety of everyone in Mississippi. Questions about this position can be directed to recruitment@msdh.ms.gov.
About the Position
Supervise day to day operations of client support technicians. assign, prioritize, and monitor support tickets, provide coaching, guidance, and performance feedback, facilitate team meetings, knowledge sharing, and skill development. Ensure timely resolution of incidents and service requests, maintain service-level compliance (SLA adherence, response times, escalations, review ticket quality and documentation, manage escalations from technicians and handle complex issues. Support technicians with diagnosing and resolving advanced technical problems, ensure proper use of tools (ticketing system, remote support, endpoint management, etc.), Oversee hardware/software deployments, imaging, patching, and troubleshooting. Serve as primary point of contact for high-priority client issues, ensure high-quality customer experience and positive communication, build relationships with internal departments and external vendors. Develop and refine support procedures, workflows, and best practices, maintain knowledge base articles and documentation, implement process improvements to increase efficiency. Track and report on ticket volumes, trends, and technician performance, identify patterns that require preventive action or root cause analysis, propose staffing or resource adjustments based on workload. Organize training for new technologies, systems, or procedures for staff and users, maintain team readiness for emerging IT support needs. Identify and pursue opportunities for organizational efficiency by strategically partnering with colleagues across the team and fellow IT departments Ensure sound communication and completion between various groups and projects. Serve as liaison between learning and internal technology teams to ensure that all targets and requirements are being met and implemented. Map technology design across features and teams to communicate how the entire platform works as well as to help keep track of which features are at which stage throughout a new portal or project.
What youll need to be Successful
The candidate will need to possess a technical aptitude to be able to quickly learn new technologies and to design, develop and review blended learning solutions and online training materials and content. Must have the ability to adjust quickly to changing workload, new tools, or new procedure. The position will require critical thinking to determine root cause and implement corrective actions. Conflict resolution and de-escalation skills are a needed. The ability to prioritize tasks for both self and team. The candidate will need a strong attention to detail, documentation, and process adherence. The ability to build strong working relationships across departments. The Candidate will need empathy, patience, and active listening when dealing with clients and staff. Will need to be able to give and receive clear verbal and written communication. Must have the ability to document processes, issues, and resolutions effectively. Also, will need to be comfortable leading meetings and presenting information to management.
Preferred Qualifications
Typically requires a Bachelor's Degree and 7-10+ years of experience in an IT end user service management support environment.
Characteristics of Work
See MSPB Careers for information regarding this classifications
Health/Prescription Insurance
Eligible employees have the opportunity to participate in the state's health and prescription insurance program. Employees may select either single or family coverage with affordable co-payments. More detail can be found at Know Your Benefits.
Wellness Benefits
Employees are eligible for a wellness and health promotion program. This plan provides annual benefits for certain services with first-dollar coverage with no deductible.
Life Insurance
All eligible employees receive an actual term life insurance policy upon employment. The policy coverage is two times the employee's annual salary to a maximum of $100,000. More detail can be found at Life Insurance Choices.
Optional Insurances
Many agencies offer discounted premiums for dental, vision, and cancer insurance.
Flexible Spending Accounts
Many state agencies provide opportunity for employees to participate in pre-tax spending accounts. These accounts allow employees to withhold childcare expenses and unreimbursed medical expenses prior to application of state and federal taxes.
Paid Personal Leave and Sick Leave
Full-time employees receive paid time off for personal needs and for sick leave. Leave begins accruing after one month of employment and may be used as it is accrued. Employees earn approximately 18 days of personal leave annually and 12 days of sick leave annually.
Military Leave
In accordance with federal law, all employees serving in the armed forces or the military reserves are entitled to 15 days per year for military training.
Holidays
Employees receive up to 10 paid holidays to enjoy many of our nation's celebrations with family and friends.
Retirement Programs
The State of Mississippi provides all its employees a Defined Benefit/Defined Contribution Retirement Program. Employees become vested in the State's retirement system after 8 years of employment. Both you and your employing agency contribute toward your retirement. More detailed information regarding the State's retirement program can be found at http://www.pers.state.ms.us
Deferred Compensation
State agencies offer several opportunities for their employees to participate in a deferred compensation voluntary retirement savings plan. More information can be found at Deferred Compensation.
State Credit Union
All state employees are eligible to participate in the Mississippi Public Employees' Credit Union. This organization offers state employees special savings and borrowing plans. For more information about this program, call 601.948.8191.
Tuition Reimbursement
Many state agencies provide opportunities for their employees to achieve higher education through tuition reimbursement. Common programs include medical and nursing fields, accounting, and business/administrative fields.
Career Development and Training
The Mississippi State Personnel Board offers several management and administrative certification programs, as well as professional development courses to enhance employee value to the agency. Individual agencies also offer technical training and allow membership in professional organizations to employees in their specific fields of employment.
Promotional Opportunities
Employees who have completed 6 or more months of service are eligible for promotional opportunities within state government employment. Minimum qualifications must be met.
Career Ladders
Many job classifications provide career-ladder opportunities based upon attainment of competencies. These career ladders can increase an individual's salary, provided funds are available within the agency.
01
What is the highest level of education (or semester hours of college) you have completed?
02
How many years of experience do you have in an Information Technology (IT) end user service management support environment?
Required Question
Employer State of Mississippi
Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201
Phone 601-359-1406
601-359-1406