| Location | Jackson, MS |
| Salary | $36,160–$50,839.15 Per Year |
Client Support Technician II - 278
Salary
$36,160.00 - $50,839.15 Annually
Location
25 - HINDS COUNTY, MS
Job Type
Full-Time
Job Number
9484-0161-20261103H
Department
0161 - DFA-FINANCE AND ADMINISTRATION
Opening Date
11/03/2026
Closing Date
11/16/2026 11:59 PM Central
Agency Minimum Salary
$36,160.00
Agency Maximum Salary
$50,839.15
About the Agency
The Mississippi Department of Finance and Administration is the primary agency responsible for State government financial and administrative operations, including employee payroll, vendor payments, employee Insurance, construction, maintenance, and protection of State buildings In the Capitol Complex, financial Information management systems, management of the States vehicle fleet, and numerous other related activities. If you have any questions, contact Kesha Funches with Human Resources at 601-359-2824.
About the Position
The Mississippi Department of Finance & Administration is seeking a Client Support Technician II with an AV Support focus for the Office of Information Technology. The primary duties will include supporting the operation of audio and visual equipment in the various board rooms, conference rooms, and meeting rooms in the Capitol Complex in Jackson, Mississippi.
What youll need to be Successful
Incumbents at this level handle technical issues with a moderate complexity, frequently independently. This position requires experience in hardware and software setup, system administration, maintenance and troubleshooting, and end-user support. Professional experience with Windows operating systems, MS Office Suite and Office 365, PC and Apple hardware are required. Strong troubleshooting and problem-solving skills, the ability to work under pressure, and being highly detail-oriented and analytical are required. This is a customer-facing position and direct professional experience supporting IT and AV needs for clients is a must.
Preferred Qualifications
Typically requires a high school diploma or high school equivalency and relevant technical knowledge, an understanding of office automation and office systems operating environments and/or complex communication devices and 1-3 years of end user support experience. Agency Preferred Qualifications: A two-year degree from an accredited institution in an IT discipline and at least one year of applicable professional experience directly supporting office automation, desktops, laptops, operating systems, networked devices, and software is required. A four-year degree in an IT discipline is preferred. Experience supporting audio and visual equipment in meeting rooms preferred.
Characteristics of Work
See MSPB Careers for information regarding this classifications
Health/Prescription Insurance
Eligible employees have the opportunity to participate in the state's health and prescription insurance program. Employees may select either single or family coverage with affordable co-payments. More detail can be found at Know Your Benefits.
Wellness Benefits
Employees are eligible for a wellness and health promotion program. This plan provides annual benefits for certain services with first-dollar coverage with no deductible.
Life Insurance
All eligible employees receive an actual term life insurance policy upon employment. The policy coverage is two times the employee's annual salary to a maximum of $100,000. More detail can be found at Life Insurance Choices.
Optional Insurances
Many agencies offer discounted premiums for dental, vision, and cancer insurance.
Flexible Spending Accounts
Many state agencies provide opportunity for employees to participate in pre-tax spending accounts. These accounts allow employees to withhold childcare expenses and unreimbursed medical expenses prior to application of state and federal taxes.
Paid Personal Leave and Sick Leave
Full-time employees receive paid time off for personal needs and for sick leave. Leave begins accruing after one month of employment and may be used as it is accrued. Employees earn approximately 18 days of personal leave annually and 12 days of sick leave annually.
Military Leave
In accordance with federal law, all employees serving in the armed forces or the military reserves are entitled to 15 days per year for military training.
Holidays
Employees receive up to 10 paid holidays to enjoy many of our nation's celebrations with family and friends.
Retirement Programs
The State of Mississippi provides all its employees a Defined Benefit/Defined Contribution Retirement Program. Employees become vested in the State's retirement system after 8 years of employment. Both you and your employing agency contribute toward your retirement. More detailed information regarding the State's retirement program can be found at http://www.pers.state.ms.us
Deferred Compensation
State agencies offer several opportunities for their employees to participate in a deferred compensation voluntary retirement savings plan. More information can be found at Deferred Compensation.
State Credit Union
All state employees are eligible to participate in the Mississippi Public Employees' Credit Union. This organization offers state employees special savings and borrowing plans. For more information about this program, call 601.948.8191.
Tuition Reimbursement
Many state agencies provide opportunities for their employees to achieve higher education through tuition reimbursement. Common programs include medical and nursing fields, accounting, and business/administrative fields.
Career Development and Training
The Mississippi State Personnel Board offers several management and administrative certification programs, as well as professional development courses to enhance employee value to the agency. Individual agencies also offer technical training and allow membership in professional organizations to employees in their specific fields of employment.
Promotional Opportunities
Employees who have completed 6 or more months of service are eligible for promotional opportunities within state government employment. Minimum qualifications must be met.
Career Ladders
Many job classifications provide career-ladder opportunities based upon attainment of competencies. These career ladders can increase an individual's salary, provided funds are available within the agency.
01
What is the highest level of education (or semester hours of college) you have completed?
02
Do you have relevant technical knowledge, an understanding of office automation and office systems operating environments and/or complex communication devices?
03
How many years of experience do you have with end user support?
Required Question
Employer State of Mississippi
Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201
Phone 601-359-1406
601-359-1406