Client Support Specialist

JOB SUMMARY

The Customer Order Specialist plays an integral role in working with our pre-need client families, via phone and email, who have purchased a bronze marker at one of our cemeteries. The Specialist is responsible for concept design/layout of memorials to support the Company’s marker storage initiative. This role works to consistently uphold established standards, maintain accuracy/integrity and ensure that all artwork and image files are properly maintained.

JOB RESPONSIBILITIES

· Conduct phone calls to existing client families to review their memorial selection and gather the details needed for the memorial / marker design to be manufactured and stored with our supplier

· Provide the highest level of customer service to both internal and external customers

· Using the company’s internal point-of-sale system and our supplier’s system research, design and submit bronze memorial / marker designs for approval by client family to manufacture and store

· Meet the weekly productivity goals set forth for the Bronze Memorial team

· Catalog, update and maintain digital library of all projects within established filing system

· Adjust priorities when appropriate and perform other job related duties assigned to meet team goals

MINIMUM Requirements

Education

· High school diploma or equivalent

Experience

· 2-3 years of customer service or call-center related experience required

Knowledge, Skills and Abilities

· Ability to adjust priorities when appropriate to meet weekly productivity goals

· Knowledge and experience working with Microsoft Office software including Excel, Outlook and Word

· Attention to detail/accuracy; proofreading and quality control skills

· Ability to work efficiently and independently within a goal-oriented environment with a high energy level and positive attitude

· Demonstrated effective communication skills, both oral and written

· Ability to work well as part of a cohesive team

Work Conditions

Work Environment

When considering the work environment associated with this job, the following factors may apply:

· Work indoors during all seasons and weather conditions

· Standard business dress is required

Work Postures

When considering the work postures associated with this job, the following factors may apply:

· Sitting continuously for many hours per day, up to 6 hours per day