CLIENT SUCCESS SPECIALIST

We're seeking a relationship driven expert who enjoys understanding customer needs, uncovering opportunities for growth, and partnering with clients to help maximize the value of the solutions and services they rely on. Meaningful Impact: Serve as a key point of contact for clients, patients, physicians, and internal teams, helping ensure a seamless customer experience.

We're seeking a relationship driven expert who enjoys understanding customer needs, uncovering opportunities for growth, and partnering with clients to help maximize the value of the solutions and services they rely on.




LOCATION: Vancouver, WA

SALARY: $28-33 per hour

SCHEDULE: Full-Time, Monday–Friday, 8:30 AM–5:00 PM, Temporary-to-Hire




WHY YOU’LL LOVE THIS ROLE

• Meaningful Impact: Serve as a key point of contact for clients, patients, physicians, and internal teams, helping ensure a seamless customer experience.
• Variety in Your Day: Balance client support, problem-solving, project coordination, insurance billing support, and administrative responsibilities.
• Professional Environment: Join a respected medical laboratory committed to quality service, innovation, and operational excellence.

WHAT YOU’LL DO

• Foster long-term customer partnerships by understanding business objectives, providing strategic guidance, and supporting overall account success.
• Drive customer engagement through regular business reviews, proactive outreach, and recommendations that encourage adoption and maximize value.
• Collaborate with internal teams to address client challenges, coordinate solutions, and and ensure successful outcomes across the account lifecycle.
• Analyze account trends, customer feedback, and performance data to identify opportunities for retention, process improvements, and service enhancements.
• Support customer lifecycle initiatives, including onboarding, renewals, and ongoing account planning, to promote satisfaction and long-term success.
• Maintain accurate account documentation and share customer insights to help inform business decisions and strengthen cross-functional collaboration.

WHAT WE’RE LOOKING FOR 

• 3–5 years of experience in Customer Success, Client Success, Commercial Account Management, or Strategic Account Management.
• Experience managing an assigned portfolio of commercial or B2B customer accounts with responsibility for customer engagement, retention, and account performance.
• Experience handling sensitive and confidential information in a regulated environment, medical industry preferred.
• Proficiency in using CRM software and Microsoft Office programs

PHYSICAL REQUIREMENTS: 

• The position performs general office duties in a temperature-controlled environment.
• Requires prolonged periods of sitting, computer work, data entry, and telephone communication.
• Must be able to occasionally lift and move office materials weighing up to 20 pounds.

READY TO TAKE THE NEXT STEP?

This position is offered through NW Staffing Resources. Simply select ‘Apply Online’ at the top of the post to submit your application. If you’d like more information about this role or others within the industries we serve, we’d love to connect. Partner with a recruiter who will advocate for your goals, provide insight into the local market, and help you find the right fit. Call or text us directly for confidential consideration at 360-695-4900