Highlights
Care.com is designed to meet the evolving needs of today''s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. In this role, you'll support our partnered businesses by helping build and manage a profile to highlight how they can serve new, seeking customers.
Numbers & Facts
| Location | Dallas, TX |
| Industry | Internet Services |
| Company Size | 500 to 999 employees |
| Year Founded | 2006 |
| Website | https://www.care.com/careers-p1089.html |
Description
Care.com is a consumer tech company with heart. We''re on a mission to solve a human challenge we all face: finding great care for the ones we love. We''re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.
Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we''re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you''re all about using your talent for good, Care.com is the place for you.
The Marketing Solutions team offers a Pay-Per-Lead ad product for businesses, including childcare centers, to reach their targeted audience. This allows them to attract and connect with families who need their services in their area.
In this role, you'll support our partnered businesses by helping build and manage a profile to highlight how they can serve new, seeking customers. Within these operations you will do tasks associated with account management, recovery support and sales support, just to name a few. At the end of the day, our goal is to help our partners grow their customer base with ads driven to the families they want to reach the most.
What You'll Do:
- Work closely with our sales team to onboard new clients after the sale is closed. This may include organizing client data for import into an internal system, setting up a client's business profile and schedule, or helping to create training materials for our clients.
- Help identify and resolve non-critical support questions and operational issues as they arise with our clients.
- Retain client business as part of a partner-education initiative.
- Working hours are 10am to 7pm CT
- 1+ years of customer service experience
- High degree of comfort using spreadsheets for simple tasks, like organizing basic data (name, phone, email, etc.)
- Experience working with a CRM (preferably Salesforce)
- Strong organizational skills with a close attention to detail
- Outstanding verbal and written communications skills
- Ability to be flexible and adapt quickly in a fast-paced, start-up environment
- A driven, self-starter who can work independently
- Collaborative team player who works hard and takes pride in their work
Work Environment: Hybrid - We are in the office Monday, Wednesday & Thursday
Office Location: Dallas - 2801 North Central Expressway, 11th Floor 75204
Compensation: $19/hour
The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com's total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).
Available in more than 20 countries, Care.com is the world''s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today''s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com''s industry-leading products-from child and elder care to pet care and home care.
#LI-Hybrid
About Company
Care is a global need without geographic or demographic boundaries. At some point, every person and every family will have care needs, be it for children, seniors, pets or even homes. Our mission is to improve the lives of families and caregivers by helping them connect in a reliable and easy way. Our solutions help families make informed decisions in one of the most important and highly considered aspects of their family life: finding and managing quality care for their loved ones. In providing families a comprehensive marketplace for care, we are also building the largest global destination for quality caregivers to find fulfilling employment and career opportunities. We strive to help our members - families and caregivers - pursue their passions and fulfill the basic human need of caring for each other.
Founder and CEO Sheila Lirio Marcelo wanted to transform the way families and businesses around the world address their care needs. Care.com launched in the U.S. in 2007 and today, we are the world's largest online marketplace for finding and managing family care, with more than 30.8 million members, spanning over 20 countries.
Care.com's premise is simple: Our consumer matching solutions allow families to search for, qualify, vet, connect with, and ultimately select caregivers in a low-cost, reliable and easy way. Our platform also provides caregivers with solutions to create personal profiles, describe their unique skills and experience, and otherwise differentiate themselves in a highly fragmented marketplace.
We understand that care is an exceptionally personal matter and impacts the most important aspect of families' lives which is why we provide an array of services and resources to help families make safer and more informed hiring decisions. The Care.com Safety Center offers a comprehensive Safety Guide, which details numerous tools, resources and tips to assist families through the search and hiring process. Through third-parties, we also offer three tiers of background checks which vary in comprehensiveness.
Care.com's global footprint began to expand in 2012 when we launched in the UK and Canada, followed by the acquisition of Berlin-based Besser Betreut, the largest online care portal in Europe. In every territory in which we operate, the fundamental service remains the same but is tailored to meet the unique cultural needs of its membership.
As Care.com has grown, so has the scope of the products and services we offer. Our consumer payments solutions enable families to not only electronically pay a caregiver but also subscribe for tax preparation services through our Care.com HomePay product. We have also expanded our marketplace beyond the direct family-to-caregiver interaction. We currently serve employers by providing access to our platform to more than 600,000 employer-sponsored families, and we enable care-related businesses, such as daycare centers, nanny agencies and home care agencies, to market their services to our care-seeking families and recruit our caregiver members.