Client Success Manager

Pay: $60,000.00 - $63,000.00 per year

Job description:

Hybrid | Philadelphia

Native Spanish Speaker & Fluent English Required

About eMenu

eMenu is a leading restaurant technology company helping restaurants enhance the guest experience through innovative digital solutions.

We're looking for hospitality professionals who want to transition into the tech industry without leaving the restaurant world behind. If you enjoy building relationships, solving problems, and working directly with restaurant owners, we'd love to meet you.

About the Role

As a Client Success Manager, you'll be the primary point of contact for a portfolio of restaurant clients throughout Philly

This is not a sales role and not a technical support position.

You'll own the client relationship from onboarding through long-term success, working closely with restaurant owners and internal teams to deliver an outstanding customer experience.

This role combines relationship management, client training, problem-solving, and regular in-person visits to restaurant locations.

What You'll Do

• Build strong relationships with restaurant clients.
• Onboard and train new customers.
• Visit restaurant locations throughout New York City and Northern New Jersey.
• Resolve client issues from start to finish.
• Coordinate with internal teams to ensure timely resolutions.
• Manage multiple client accounts.
• Help clients get the most value from the eMenu platform.

What We're Looking ForRequired

• Native Spanish speaker.
• Fluent English (spoken and written).
• Experience in hospitality, restaurants, hotels, tourism, or customer service.
• Valid driver's license and reliable personal vehicle.
• Comfortable traveling throughout Philadelphia
• Comfortable learning and using technology, including tablets and software platforms.
• Strong communication, organization, and multitasking skills.
• Authorized to work in the United States.

Preferred

• Restaurant management or fine dining experience.
• Hospitality or Tourism degree.
• Experience in Client Success, Customer Success, or Account Management.

Compensation & Benefits

• $20.00/hour during the first 3 months.
• Overtime paid at $30.00/hour.
• $22.50/hour after a successful performance review (starting in month 4).
• Mileage reimbursement ($0.67 per mile).
• Medical, Dental & Vision Insurance.
• 401(k) with Company Contribution.
• Paid Time Off.
• Tuition Assistance.
• Professional Development opportunities.
• Employee Discounts.

Work Environment

• Hybrid position.
• Remote administrative work.
• Regular client visits in Philadelphia
• Office based in Fort Lee, NJ.
• Approximately 3 weeks of paid onsite training at our Fort Lee office.

Why Join eMenu?

If you're passionate about hospitality and ready to build a long-term career in technology, this is your opportunity to make a real impact while continuing to work with restaurant owners every day.

Join a fast-growing company that's transforming the restaurant industry through innovative technology while building a rewarding career in Client Success.

This role is ideal for professionals coming from restaurants, hotels, tourism, or hospitality who are ready to transition into the tech industry.

Apply today and grow your career with eMenu!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: On the road