| Location | Lakewood, NJ |
Industry: IT Services & Technology Solutions
Location: Lakewood, NJ (Onsite)
Employment Type: Full-Time
Our client, a growing IT services and technology solutions provider, is seeking a Client Success Manager to manage existing client relationships, drive retention, and identify opportunities for account growth.
The ideal candidate has a strong background in account management, customer success, and revenue expansion, with experience working with the Lakewood business community.
Manage an assigned portfolio of clients, serving as their primary point of contact.
Build strong relationships through regular check-ins and Quarterly Business Reviews (QBRs).
Monitor client satisfaction, account health, and retention metrics (CSAT, NPS).
Identify upselling and cross-selling opportunities within existing accounts.
Manage client escalations and coordinate resolutions with internal technical teams.
Track account expansion opportunities and support revenue retention goals.
Ensure successful client onboarding and ongoing service satisfaction.
3+ years of experience in Account Management, Customer Success, or Client Relationship Management.
Proven experience managing client portfolios, improving retention, and driving account growth.
Strong communication, relationship-building, and organizational skills.
Experience with CRM platforms and client performance metrics.
Ability to communicate technical solutions to non-technical clients.
Familiarity with the Lakewood business community and its business practices.
Experience in IT services, Managed Services (MSP), SaaS, or technology solutions.
Familiarity with technical infrastructure, server environments, or IT service delivery.
Experience working with the Orthodox Jewish business community.
Knowledge of Jewish holiday schedules and local business practices.
Hebrew or Yiddish language skills are a plus.
Health, dental, and vision insurance
401(k), PTO, and paid holidays
Career advancement and professional development opportunities