Highlights
The pay range for this position is $48,000-$60,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. Jenzabar is looking for a Client Success Manager that has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company) with 2+ years of experience.
Numbers & Facts
| Location | Kansas City, KS |
| Industry | Computer Software |
| Salary | $48,000–$60,000 Per Year |
| Website | https://www.jenzabar.com/ |
Description
Jenzabar is looking for a Client Success Manager that has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company) with 2+ years of experience. Ideal candidate would be located in or around Kansas or New York and have the ability to cover that territory.
Essential Tasks
- Maintain positive client relationships to maximize product/service satisfaction
- Act as a liaison between organization and clients
- Leverage data captured in other areas of Jenzabar to personalize and address client's needs and ROI
- Client Service training for continuous improvement
- Visit and/or conduct annual reviews with each client
- Identify, develop, and maintain strategic relationships with senior level contacts
- Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
- Collects feedback on how products are meeting the needs of the client and identifying how this can be improved
- Represent Jenzabar at related regional conferences within your territory
- Deeper level of understanding of our 3rd party relationships and opportunities & positioning
- Visit clients on campus
- Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
- Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
- Other tasks as assigned
- Ability to travel 50-75%
Preferred Skills and Experience
- Bachelor's Degree
- Background in Higher Education - understand industry
- Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus.
- Strong communication skills and a positive attitude
The pay range for this position is $48,000-$60,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
About Company
We're a leading provider of the software, strategies, and services that are vital to the efficient administration of higher education institutions such as yours. For more than four decades, our solutions have given colleges and universities the power to meet all their academic and administrative needs.
We're a leading provider of the software, strategies, and services that are vital to the efficient administration of higher education institutions such as yours. For more than four decades, our solutions have given colleges and universities the power to meet all their academic and administrative needs.
We're staffed by some of the smartest minds in the business. At every level of the company and across each department—from product development to support to consulting to services to our leadership team—our people are committed to maximizing your success.
We're a leading provider of the software, strategies, and services that are vital to the efficient administration of higher education institutions such as yours. For more than four decades, our solutions have given colleges and universities the power to meet all their academic and administrative needs.
We're staffed by some of the smartest minds in the business. At every level of the company and across each department—from product development to support to consulting to services to our leadership team—our people are committed to maximizing your success.