Client Success Manager

ABOUT THE ROLE

We are looking for a Client Success Manager to lead our Client Services team and drive measurable outcomes for our healthcare clients. In this role, you'll build and manage the framework that keeps our account managers and field teams aligned, turning client feedback into operational improvements.

This is a leadership position—you'll mentor a team of Client Success Representatives, escalate and resolve complex client issues, and partner with operations leadership to ensure every client achieves their goals with our services.

WHAT YOU'LL DO

• Build a Client Services team: Mentor, train, and support CSRs to deliver exceptional service

• Be the escalation expert: Solve complex client issues and guide your team through tough situations

• Bridge sales & operations: Coordinate between account managers, implementation, and field teams to ensure seamless client experiences

• Drive client feedback: Collect insights from the field and translate them into operational improvements

WHAT YOU BRING

3+ years in customer service management, account support, or client services (healthcare, staffing, or service-based industries preferred)

Proven ability to manage and mentor a team

Strong communication skills—both with internal stakeholders and clients

Problem-solving mindset: You see complaints as opportunities to improve systems

Comfort with travel (up to 25%) and willingness to work directly with clients in the field

Organized, detail-oriented, and comfortable in a fast-paced environment

WHY JOIN 

Our client is growing fast in healthcare operations. You'll work with smart, mission-driven leaders who genuinely care about client success. Your work directly impacts how our clients deliver care to their communities.

THE DETAILS

• Position: Client Success Manager

• Reports to: VP of Revenue and Account Management

• Location: Remote, Must reside in Texas, Florida, Kansas, Oklahoma, Tennessee, Utah, or Virginia 

• Travel: Up to 25%

• Classification: Full-time salaried

READY?

If you've managed client relationships in a service-based environment and want to step into a leadership role with real impact, we'd love to hear from you.