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Client Success Manager

Hubbard Radio Cincinnati LLC

  • Cincinnati, OH
  • 30+ days ago

    Highlights

    Collaborate with clients to ensure proper access and connectivity across their website and advertising platforms--such as Google, Meta, and others--to support accurate tracking, reporting, and campaign execution. Liaison with internal teams to present feedback or improvements to internal processes related to onboarding and escalate any issues preventing successful implementations.

    Numbers & Facts

    LocationCincinnati, OH

    Description

    • Manage client onboarding from start to finish, ensuring implementation is well-organized and aligned with client expectations.
    • Serve as an advisor to clients, utilizing 2060 Digital resources, best practices, and tools.
    • Efficiently manage and oversee multiple client onboarding projects concurrently.
    • Develop agendas, manage and lead external client meetings, such as kick-offs, and participate in reporting sessions.
    • Collaborate with clients to ensure proper access and connectivity across their website and advertising platforms--such as Google, Meta, and others--to support accurate tracking, reporting, and campaign execution.
    • Own the creative request process by coordinating with clients and internal production teams to ensure timely delivery of all necessary assets.
    • Set clear expectations with the client regarding creative deadlines, approval timelines, and potential impact on campaign launch dates.
    • Collaborate with the Digital Brand Strategist (DBS) to ensure all creative assets align with the overall campaign strategy and objectives.
    • Keep stakeholders informed with clear, timely progress updates.
    • Identify and recommend process improvements and resource enhancements tailored to client needs, supporting continuous optimization efforts.
    • Liaison with internal teams to present feedback or improvements to internal processes related to onboarding and escalate any issues preventing successful implementations.
    • Collaborate with team members to gather data and deliver high-quality, accurate, and insightful reports
    • Support ongoing efforts to optimize the customer experience and foster successful interactions throughout onboarding and across the entire client lifecycle.
    • Lead client retention efforts by providing exceptional service that ensures client satisfaction and nurtures lasting partnerships.
    • Provide flexible support across the entire Customer Success Management team as needed to ensure seamless coverage and maintain operational continuity.
    • Perform additional duties as assigned.

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