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Client Success Director

Oracle America, Inc.

Phoenix, AZ

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JOB DETAILS
SKILLS
Adoption, Application Performance Management, Business Performance Management, Career Counseling, Career Development, Cloud Computing, Customer Experience, Customer Relations, Customer Support/Service, ERP (Enterprise Resource Planning), HTML (HyperText Markup Language), Information Technology & Information Systems, Internationalization, Leadership, Onboarding, Operations Management, Oracle, Oracle ERP, Oracle Enterprise Performance Management (EPM), People Management, Performance Metrics, Performance Reviews, Production Management, Retention Programs, Sales Management, Software as a Service (SaaS), Supply Chain Management, Supply Chain Management Software, Systems Administration/Management, Team Lead/Manager
LOCATION
Phoenix, AZ
POSTED
22 days ago
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7505730 ## Job Description {#job-description bind="i18n: 'job-details.job-description-title'"} ::: {bind="html: pageData().job.description"} Oracle\'s Customer Success organization is a focused group of SaaS experts whose mission is to drive successful engagements through the proactive management of all facets of the customers lifecycle from onboarding to renewal. This is an exciting opportunity to participate in and help shape our customers journey to the Cloud. In this role, you will report to the Senior Director of NA SaaS Customer Success for ERP. You will manage a small number of accounts in addition to being a people manager. Work is non-routine and situationally complex, involving the execution of advanced functional skills in the area of Enterprise Resource Planning (ERP) application, Enterprise Performance Management (EPM) and Supply Chain Management (SCM) applications. This role will lead a team of Customer Success Managers to attain specific team performance goals; drive maximum adoption of Oracle solutions and identify/drive product expansion opportunities via high value relationships with Oracle customers. You will also be responsible for Interviewing and making hiring decisions for qualified candidates, conducting performance appraisals, and providing career development coaching. The role also involves frequent interactions with supervisors and/or functional peer group managers and providing regular performance metrics to senior leadership team. ## Responsibilities {#responsibilities bind="i18n: 'job-details.job-responsibilities-title'"} ::: {bind="html: pageData().job.responsibilities"} **The Preferred Qualifications include:** Customer Success: The ideal candidate will have a background in delivery of customer success services for a SaaS ERP product line.We are looking for a person who is talented in helping customers maximize their use and value of their subscription services and adoption of SaaS feature/functions. Experience with SaaS implementation methodology, retention strategies, and subscription renewals and expansion considered a plus. People Management: 12 years of professional experience with at least 5 years managing individual contributors. Preferred experience developing and leading a customer facing team. Client Management: Successful record of accomplishment in information systems implementations and client experience management of production system operations. Products: Oracle Cloud functional experience with Oracle ERP, EPM, or SCM products or similar product in the market. Certification in these products considered a plus. ::: :::

About the Company

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Oracle America, Inc.